Virgin Media Discussion Thread

lmfy2k · 4 Feb 2023 at 09:53

I signed up in December after cancelling and offered a deal, not had an email yet about the price increase, I wonder if my contract has this baked in.

now for the painful task of trying to contact them to ask :/ they make you wait all day on whats app for a reply, then when they do reply and you can't answer in time, very close the session lol

Edit: ok they’ve told me I won’t be getting any price increase. Unsure why but hey ho.

ONESHOTKILL · 5 Feb 2023 at 15:30

Got my 1gb virgin line in yesterday with the hub 5, I’m having some issues with tp link av600 extender and home plug. Not sure why but when I pair the av600 and home plug and copy the routers information the extender seems to work for 10 secs then drops its wifi connection then comes and drops again. I have a poor wifi area in the back of the house upstairs and was using these on my plusnet router no problems. My phone,iPad,Xbox picks up the extender because I get full bars then you can see it lose connection then reconnect, on the Xbox you can also see it constantly losing connection.

Anyone used these before or has any clue what could be causing it? Even using the Ethernet connection on it to the Xbox it drops the. Wired connection every 10 seconds. I’m going to invest in a mesh setup but just for the mean time was needing these

Duke · 6 Feb 2023 at 08:56

jonnymc4 said:
Here are my router stats. I've put under spoiler to avoid clogging up the thread. Cheers

Edit: I'm on 1Gig FYI

Cable Modem Status
Item Status Comments
Channel Overview Downstream Upstream
Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
5
DOCSIS 3.1 channels
1
1

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
2
146750000
6.099998
40.946209
QAM256
2
1
138750000
6.300003
40.366287
QAM256
1
3
154750000
6.000000
40.946209
QAM256
3
4
162750000
5.599998
40.366287
QAM256
4
5
170750000
5.199997
40.366287
QAM256
5
6
178750000
5.000000
40.946209
QAM256
6
7
186750000
4.900002
40.946209
QAM256
7
8
194750000
5.000000
40.366287
QAM256
8
9
202750000
5.300003
40.366287
QAM256
9
10
210750000
5.599998
40.366287
QAM256
10
11
218750000
5.900002
40.946209
QAM256
11
12
226750000
6.099998
40.366287
QAM256
12
13
234750000
6.400002
40.366287
QAM256
13
14
242750000
6.800003
40.366287
QAM256
14
15
250750000
6.699997
40.946209
QAM256
15
16
258750000
6.800003
40.946209
QAM256
16
17
266750000
6.699997
40.946209
QAM256
17
18
274750000
6.599998
40.946209
QAM256
18
19
282750000
6.199997
40.946209
QAM256
19
20
290750000
6.300003
40.366287
QAM256
20
21
298750000
6.800003
40.366287
QAM256
21
22
306750000
6.599998
40.946209
QAM256
22
23
314750000
6.500000
40.946209
QAM256
23
24
322750000
6.099998
40.946209
QAM256
24
25
330750000
6.400002
40.366287
QAM256
25
26
338750000
6.699997
40.946209
QAM256
26
27
346750000
6.800003
40.366287
QAM256
27
28
354750000
6.500000
40.366287
QAM256
28
29
362750000
6.599998
40.366287
QAM256
29
30
370750000
6.599998
40.366287
QAM256
30
31
378750000
6.599998
40.366287
QAM256
31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
2
Locked
40.946209
0
0
1
Locked
40.366287
0
0
3
Locked
40.946209
0
0
4
Locked
40.366287
0
0
5
Locked
40.366287
0
0
6
Locked
40.946209
0
0
7
Locked
40.946209
0
0
8
Locked
40.366287
0
0
9
Locked
40.366287
0
0
10
Locked
40.366287
0
0
11
Locked
40.946209
0
0
12
Locked
40.366287
0
0
13
Locked
40.366287
0
0
14
Locked
40.366287
0
0
15
Locked
40.946209
0
0
16
Locked
40.946209
0
0
17
Locked
40.946209
0
0
18
Locked
40.946209
0
0
19
Locked
40.946209
0
0
20
Locked
40.366287
0
0
21
Locked
40.366287
0
0
22
Locked
40.946209
0
0
23
Locked
40.946209
0
0
24
Locked
40.946209
0
0
25
Locked
40.366287
0
0
26
Locked
40.946209
0
0
27
Locked
40.366287
0
0
28
Locked
40.366287
0
0
29
Locked
40.366287
0
0
30
Locked
40.366287
0
0
31
Locked
40.366287
0
0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159
96
4K
1840
QAM4096
759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159
Locked
42
7.3
978864989
76

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1
30100000
47.520599
5120 KSym/sec
64QAM
4
2
23600000
48.020599
5120 KSym/sec
64QAM
5
3
36600000
47.520599
5120 KSym/sec
64QAM
3
4
43100000
47.020599
5120 KSym/sec
64QAM
2
5
49600000
46.520599
5120 KSym/sec
64QAM
1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1
US_TYPE_ATDMA
0
0
0
0
2
US_TYPE_ATDMA
0
0
0
0
3
US_TYPE_ATDMA
0
0
0
0
4
US_TYPE_ATDMA
0
0
0
0
5
US_TYPE_ATDMA
0
0
0
0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
6
10.0
40.2
2K
QAM128

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6
OFDMA
200
53.9
1
0

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
;kfoA,.iyewrkldJKDHSUBsgvca69

Primary Downstream Service Flow

SFID
1285
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0

Primary Upstream Service Flow

SFID
12416
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort

Network Log

Time Priority Description
Fri Feb
6
US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
6
US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
6
CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Thu Feb
6
US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Thu Feb
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Thu Feb
6
US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Thu Feb
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Thu Feb
6
US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Wed Feb
6
DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Wed Feb
4
DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Wed Feb
6
US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Wed Feb
5
DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Wed Feb
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Tue Jan
31
6
US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Tue Jan
31
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Tue Jan
31
6
US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Tue Jan
31
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan
30
6
US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan
30
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan
30
6
US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan
30
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan
30
6
US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan
30
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan
30
6
US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan
29
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan
29
6
US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan
29
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan
29
6
US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan
29
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan
29
6
US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan
29
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan
29
6
CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan
28
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan
28
6
DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan
28
4
DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan
28
6
US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan
28
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan
28
6
US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan
28
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan
28
6
US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan
27
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan
27
6
US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan
27
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan
27
6
US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan
27
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan
27
6
US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan
27
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan
27
6
US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan
27
3
No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;

Can't see anything obviously wrong there. How has it been over the weekend? Tried a reboot? If so sounds like you'd need to contact VM after all.

jonnymc4 · 6 Feb 2023 at 17:17

Duke said:
Can't see anything obviously wrong there. How has it been over the weekend? Tried a reboot? If so sounds like you'd need to contact VM after all.

Strangely my BQM has gone down Friday to Sunday the last couple of weekends. I can only imagine it's just a coincidence. Service seemed "fine", no noticeable lagging whilst playing.I did get in a fair few hours of gaming whilst my wife was abroad!

I had 2 guys from Openreach installing fibre to the phone poles outside our house. One of the guys said it should go live in 5 weeks, tying in nicely with the end of our contract with Virgin in July. Not sure who the provider will be but I know that Netomnia will be installing fibre too, unless Netomnia have just paid Openreach to do it? I've no idea how these things work.

lmfy2k · 6 Feb 2023 at 18:59

jonnymc4 said:
Strangely my BQM has gone down Friday to Sunday the last couple of weekends. I can only imagine it's just a coincidence. Service seemed "fine", no noticeable lagging whilst playing.I did get in a fair few hours of gaming whilst my wife was abroad!

I had 2 guys from Openreach installing fibre to the phone poles outside our house. One of the guys said it should go live in 5 weeks, tying in nicely with the end of our contract with Virgin in July. Not sure who the provider will be but I know that Netomnia will be installing fibre too, unless Netomnia have just paid Openreach to do it? I've no idea how these things work.

take a look at https://bidb.uk/ it should tell you whats planned

xb8browney · 6 Feb 2023 at 21:48

Looks like my BQM died at midnight on the 2nd and no longer works (same IP)

Disco_P · 8 Feb 2023 at 07:22

I can see why some people don't rate VM's network, this is a completely unused VM line. EDIT: This line has now been disconnected so this is just showing the last day.

And this is the CityFibre/Vodafone line that 4 of us use. EDIT: This is live

Hopefully I have made my last ever payment to Virgin Media. They're better than nothing but there are definite improvements they could be making with the oodles of extra money they're about to charge their customers

jonnymc4 · 8 Feb 2023 at 15:08

lmfy2k said:
take a look at https://bidb.uk/ it should tell you whats planned

Thanks for that, really useful site. Doesn't actually say anything was/is being done, but does state that Openreach FTTP is "Planned". Interested to see who the operator will be given Netomnia are also supposedly providing YouFibre infrastructure in my area.

RichL · 8 Feb 2023 at 22:44

Finally managed to get a free upgrade to a Hub5 yesterday (as others have said they had no stock until recently). Went via the faults team and said I need the 2.5Gb ethernet port for my Gig1 connection via modem only mode. They didn't argue and placed the order there and then, coming tomorrow.

Soulja · 11 Feb 2023 at 09:41

RichL said:
Finally managed to get a free upgrade to a Hub5 yesterday (as others have said they had no stock until recently). Went via the faults team and said I need the 2.5Gb ethernet port for my Gig1 connection via modem only mode. They didn't argue and placed the order there and then, coming tomorrow.

They will not send me a hub5 no matter what i say, although i'm currently thinking of leaving thanks to the constant dropped packets i'm currently getting.

R3X · 11 Feb 2023 at 13:45

Cavallino said:
I will never go back to VM. I would rather use 28.8k dialup.

I fear If I laugh at the truth to this my VM BB line will go down for the 6th time within 3 months.

R3X · 11 Feb 2023 at 13:55

RichL said:
Finally managed to get a free upgrade to a Hub5 yesterday (as others have said they had no stock until recently). Went via the faults team and said I need the 2.5Gb ethernet port for my Gig1 connection via modem only mode. They didn't argue and placed the order there and then, coming tomorrow.

Did that staff member forget they work for Virgin Media?

Avalon · 11 Feb 2023 at 18:08

Rainmaker said:
Welcome to Virgin Media! My wife and I have been married almost 10 years now, and VM still insist on the account holder's name being my wife's maiden name. Every time we bring it up they say we 'should have sent a marriage certificate in, then'... To which we confirm that we have. Three times! Eventually I made a complaint and asked where our personal data had vanished to, if they've had three copies and still can't locate them. How is our PII being handled for this to be the case? Some silence, a bit of chair squirming, and 'We'll look into it and call you back'.

NARRATOR: They didn't call him back.

So now, on the run-up to our 10 year anniversary, we still have to answer 'What's the account holder's name?' with 'Smith... No, Jones. Well, you think it's Jones - don't ask'.

Would you believe that to this day on the system they have an account in the name of Mr Sony PlayStation? They also have an account where someone kept changing the sir name from Duck to… well the D and F keys are next to each other.

Account name changes were handled by a specific team within the National Customer Liason Centre and they were always less than quick/reliable. If you get stuck, just go the CEO office route at this stage, they won’t do anything, but a request coming from the CEO complaints team gets instant action as it’s passed to someone who is competent.

koeiwong · 11 Feb 2023 at 18:54

Contacted VM yesterday after a letter arrived saying my package will go up by £12 in April and my 18 months contract will end next week, both online chat and the normal CS team are useless, those deals they offered are exactly what I am paying now, and refused to remove the TV from my package which I haven't used for years.

Called 2nd time and this time I told him I wanted to cancel he quickly put me on the cancellation team, and an advisor from the cancellation team removed the TV from my package and offered me better BB deals with a landline: £47 - 350Mbps, £54 - 500Mbps or with Volt deal add £6 o2 sim to get 1Gbps.

I really want to leave VM but sadly no alternative in my area as FTTC only can do around 15Mbps max, the only hope is Community Fibre but hasn't heard any update yet.

Rainmaker · 11 Feb 2023 at 19:22

Thanks mate, that's worth a go tbh as it's a huge pain every time we contact them!

e: @Avalon, quote fail on mobile...

IvanDobskey · 11 Feb 2023 at 19:22

The thing to do with virgin is actually go ahead and cancel, then sit and wait for them to call you with a better offer.

Cavallino · 12 Feb 2023 at 00:10

IvanDobskey said:
The thing to do with virgin is actually go ahead and cancel, ~~then sit and wait for them to call you with a better offer~~.

Corrected

(Sorry I know I am poopooing VM and I should stop, but I genuinely feel that angry towards them).

benjii · 12 Feb 2023 at 11:15

IvanDobskey said:
The thing to do with virgin is actually go ahead and cancel, then sit and wait for them to call you with a better offer.

To expand on that. You have to give 30 days notice to leave, so you say you want to start your 30 days notice. Then they'll call you back after a week or so. You can cancel your 30 days notice leaving at any point if you want to back out.

I've been doing that for years, sometimes you get discounts as much as 50%. This time though, now openreach fttp is in my area, I'm going to cancel for good! I'll be switching from Virgin's 1000/50 to the opeanreach 900/100. I'm a little sad about losing 100Mbit, but the doubling of the upload is the important bit.

ChrisD. · 12 Feb 2023 at 11:39

There's be next to no difference for download speed due to overheads. Unless you're running 2.5Gb or above LAN.

The massive difference between FTTP and VM is the jitter/latency.

beachBOYken · 12 Feb 2023 at 15:31

Cavallino said:
Corrected
(Sorry I know I am poopooing VM and I should stop, but I genuinely feel that angry towards them).

The thing is some have issues some don’t, so everyone’s got a different opinion.
I’m out of contract and have had VM for years, the last time it went down for me that I was aware of was during the start of Covid when demand on internet was high.
I game online occasionally, steam lots of 4K movies with no issues at all.

Saying that price hike is steep and we will be trying the cancel route soon to get a better deal.

Everyone bangs on about FTTP as if it’s some magical cure, that may be the case, but it’s also not available everywhere yet, so millions don’t have that option.

Cable Modem Status
Item	Status	Comments
Channel Overview	Downstream	Upstream
Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	5
DOCSIS 3.1 channels	1	1

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
2	146750000	6.099998	40.946209	QAM256	2
1	138750000	6.300003	40.366287	QAM256	1
3	154750000	6.000000	40.946209	QAM256	3
4	162750000	5.599998	40.366287	QAM256	4
5	170750000	5.199997	40.366287	QAM256	5
6	178750000	5.000000	40.946209	QAM256	6
7	186750000	4.900002	40.946209	QAM256	7
8	194750000	5.000000	40.366287	QAM256	8
9	202750000	5.300003	40.366287	QAM256	9
10	210750000	5.599998	40.366287	QAM256	10
11	218750000	5.900002	40.946209	QAM256	11
12	226750000	6.099998	40.366287	QAM256	12
13	234750000	6.400002	40.366287	QAM256	13
14	242750000	6.800003	40.366287	QAM256	14
15	250750000	6.699997	40.946209	QAM256	15
16	258750000	6.800003	40.946209	QAM256	16
17	266750000	6.699997	40.946209	QAM256	17
18	274750000	6.599998	40.946209	QAM256	18
19	282750000	6.199997	40.946209	QAM256	19
20	290750000	6.300003	40.366287	QAM256	20
21	298750000	6.800003	40.366287	QAM256	21
22	306750000	6.599998	40.946209	QAM256	22
23	314750000	6.500000	40.946209	QAM256	23
24	322750000	6.099998	40.946209	QAM256	24
25	330750000	6.400002	40.366287	QAM256	25
26	338750000	6.699997	40.946209	QAM256	26
27	346750000	6.800003	40.366287	QAM256	27
28	354750000	6.500000	40.366287	QAM256	28
29	362750000	6.599998	40.366287	QAM256	29
30	370750000	6.599998	40.366287	QAM256	30
31	378750000	6.599998	40.366287	QAM256	31

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	30100000	47.520599	5120 KSym/sec	64QAM	4
2	23600000	48.020599	5120 KSym/sec	64QAM	5
3	36600000	47.520599	5120 KSym/sec	64QAM	3
4	43100000	47.020599	5120 KSym/sec	64QAM	2
5	49600000	46.520599	5120 KSym/sec	64QAM	1

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	US_TYPE_ATDMA	0	0	0	0
2	US_TYPE_ATDMA	0	0	0	0
3	US_TYPE_ATDMA	0	0	0	0
4	US_TYPE_ATDMA	0	0	0	0
5	US_TYPE_ATDMA	0	0	0	0

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	;kfoA,.iyewrkldJKDHSUBsgvca69

SFID	1285
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

SFID	12416
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	bestEffort

Time	Priority	Description
Fri Feb	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Feb	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Feb	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Feb	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Thu Feb	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Thu Feb	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Thu Feb	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Thu Feb	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Thu Feb	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Wed Feb	6	DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Wed Feb	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Wed Feb	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Wed Feb	5	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Wed Feb	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 31	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 31	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 31	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 31	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan 30	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan 30	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan 30	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan 30	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan 30	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan 30	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan 30	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan 29	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan 29	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan 29	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan 29	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan 29	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan 29	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan 29	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan 29	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 28	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 28	6	DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 28	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 28	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 28	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 28	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 28	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 28	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;

Virgin Media Discussion Thread

3.0 Downstream channels​

3.0 Downstream channels​

3.1 Downstream channels​

3.1 Downstream channels​

3.0 Upstream channels​

3.0 Upstream channels​

3.1 Upstream channels​

3.1 Upstream channels​

General Configuration​

Primary Downstream Service Flow​

Primary Upstream Service Flow​

Network Log​

3.0 Downstream channels

3.0 Downstream channels

3.1 Downstream channels

3.1 Downstream channels

3.0 Upstream channels

3.0 Upstream channels

3.1 Upstream channels

3.1 Upstream channels

General Configuration

Primary Downstream Service Flow

Primary Upstream Service Flow

Network Log