Soldato
I'm still waiting for my call from retentions. Cancelled on the 5th April. Maybe Easter has slowed things, maybe I'm being impatient 
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Yeah. A part of me is saying go on a rolling contract deal with Virgin until black Friday and then move over to community fibre then. Will get a better deal if I do.
But it is a case a delayed gratification
Soldato
Why not? I managed the same last year.
What made me negotiate this was people on HUKD managed to achieve £38-40pm. Once I got them down to £48pm I gave in.
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Soldato
They offered me that for £81 and £65 installation mind you I wasn't out of contract but could have cancelled for £100 or something.
Too late, gone for sky instead which cost a fortune as I got fed up messing about. The other factor is while I am a pensioner I can still afford it and my job is to spend all my money. No point in saving at my age. Their loss tbh.
Too late, gone for sky instead which cost a fortune as I got fed up messing about. The other factor is while I am a pensioner I can still afford it and my job is to spend all my money. No point in saving at my age. Their loss tbh.
Man of Honour
So I've spent over 8 hours on 4 phone calls trying to negotiate a better deal with no luck.
Yesterday I had 1gb Lila installed so rang up Virgin to see what my final bill would be.
At 7pm yesterday I had a call saying they could offer me 1gb for the same price as Lila.
They are utter scum.
Yesterday I had 1gb Lila installed so rang up Virgin to see what my final bill would be.
At 7pm yesterday I had a call saying they could offer me 1gb for the same price as Lila.
They are utter scum.
I used to be able to get a good deal off virgin. But this time with price hike all I could get was a price reduction to stay at is now.
My contract is up in Jan was will threaten to leave but scary if they call my bluff as wifey works from home now. And I don't have a BT line to my house
My contract is up in Jan was will threaten to leave but scary if they call my bluff as wifey works from home now. And I don't have a BT line to my house
Soldato
Yeh, not nice having to deal with their shenanigans.
Soldato
I used to be able to get a good deal off virgin. But this time with price hike all I could get was a price reduction to stay at is now.
My contract is up in Jan was will threaten to leave but scary if they call my bluff as wifey works from home now. And I don't have a BT line to my house
Have you plugged your postcode into the BT website to see if you can get their high speed fibre?
Reason I ask, I don't have a BT line either, but they would have installed BB for free.
Thats a neat deal, I am paying £19 for gig1 (plus £12 to O2 for their sim). I think my deal is pretty good also, I assume because you got volt you paying for an O2 sim as well.Why not? I managed the same last year.
What made me negotiate this was people on HUKD managed to achieve £38-40pm. Once I got them down to £48pm I gave in.
Their stock prices are way off the prices some people are managing to get.
I had to haggle even when signing up, the deal I got now apparently didnt exist, but just as I was about to terminate the call it magically appeared.
Likewise I got EE to exceed 1p mobile prices simply by clicking the request PAC button in the EE account area, I clicked cancel but retentions still rang me.
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Soldato
- Joined
- 19 May 2005
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I cancelled on the 8th and they phoned on the 10th.I'm still waiting for my call from retentions. Cancelled on the 5th April. Maybe Easter has slowed things, maybe I'm being impatient
Soldato
Well I did receive a the day after on the 6th from number 0800 408 9340. I answer and no one spoke so I hung up. I goggled the number and it is apparently operated by VM but lots of sources online are claiming it to be a scam and other saying its VM retentions. One person asked on VM community about the number and the VM forum team member said the number was not VM as doesn't look like number they would use.
Anyone know if this is actually VM or what number VM retentions are actually going to ring me from?
Soldato
0345 454 1111 or 0800 052 0422 are the VM retention numbers.
EDIT
Just checked my mobile, I had a call this morning from Retentions on 0800 408 9340, so yes, that was a genuine call from Virgin.
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Associate
Moving from Virgin - Has anyone gone with octaplus? their price of £36 for 900mb seems decent. Trustpilot reviews are hit and miss though.
Meh can only get about 70meg at my address
Soldato
I rang VM yesterday to cancel my account. I eventually got it sorted after the Whatsapp method proved useless. Got a phone call from 020 3743 6946 at 10.50am today. The number wasn't known to me as it didn't show any contact info just the number. I answered and it was someone claiming to be from VM wanting to discuss my cancellation. What really annoyed me was that was all they said and then announced that the call would be recorded and that staying on the line would count as consent. How can I consent to the call being recorded when I don't know if they're going to offer me a deal to stay or just want to know why I'm leaving?! I was then asked for some characters from my memorable word. I didn't know that the caller/number was genuinely VM and they hadn't even attempted to prove their identity to me before requiring me to prove mine to them.. Unsolicited phone call so I hung up and then submitted a compaint via the VM site to say how can I consent when I don't know what will be discussed and if they call me, prove their identity to me rather than the other way round.
I googled the number afterwards and determined it was a VM number but now I see others are getting calls from 0345 or 0800 I wonder why mine was from an 020 number.
I googled the number afterwards and determined it was a VM number but now I see others are getting calls from 0345 or 0800 I wonder why mine was from an 020 number.
Promised they'd give me a good deal when the contract finishes - we shall see
Heard that one before, about 4 times in the 5 years i've been with them LOL.
I had that yesterday.
Had an Asian accent, I asked him what my account number and name was. He said, yes, your name is Mudda Fukka
Made me laugh, then put the phone down.
Soldato
Ah man, you got a call from the extra-special-retentions team...and you hung up on them!?!
Damn, they're the ones that can give you the very best deals that no other retention teams can!
I may be telling porkies.
Damm just my luckAh man, you got a call from the extra-special-retentions team...and you hung up on them!?!
Damn, they're the ones that can give you the very best deals that no other retention teams can!
I may be telling porkies.