Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Man of Honour
So yeah following on from the last outage issue posted about... The BQM has been like this since that national outage weeks prior....
Hub stats:
Code:
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
8 194750000 5.500000 37.636276 QAM256 8
1 138750000 5.000000 37.636276 QAM256 1
2 146750000 5.000000 37.355988 QAM256 2
3 154750000 4.900002 37.636276 QAM256 3
4 162750000 4.900002 37.636276 QAM256 4
5 170750000 5.000000 37.636276 QAM256 5
6 178750000 5.199997 37.636276 QAM256 6
7 186750000 5.300003 37.355988 QAM256 7
9 202750000 6.099998 37.636276 QAM256 9
10 210750000 5.800003 37.636276 QAM256 10
11 218750000 5.900002 37.636276 QAM256 11
12 226750000 6.000000 37.636276 QAM256 12
13 234750000 5.199997 37.636276 QAM256 13
14 242750000 6.000000 37.636276 QAM256 14
15 250750000 6.199997 37.636276 QAM256 15
16 258750000 5.800003 37.355988 QAM256 16
17 266750000 6.000000 37.636276 QAM256 17
18 274750000 6.400002 37.636276 QAM256 18
19 282750000 6.099998 37.636276 QAM256 19
20 290750000 6.400002 37.355988 QAM256 20
21 298750000 7.300003 37.636276 QAM256 21
22 306750000 6.199997 37.636276 QAM256 22
23 314750000 6.000000 38.605377 QAM256 23
24 322750000 6.699997 37.636276 QAM256 24
25 330750000 5.800003 37.636276 QAM256 25
26 338750000 6.000000 38.605377 QAM256 26
27 346750000 6.500000 38.605377 QAM256 27
28 354750000 5.699997 37.636276 QAM256 28
29 362750000 6.500000 38.605377 QAM256 29
30 370750000 7.000000 38.605377 QAM256 30
31 378750000 6.300003 37.355988 QAM256 31
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
8 Locked 37.636276 0 0
1 Locked 37.636276 0 0
2 Locked 37.355988 0 0
3 Locked 37.636276 0 0
4 Locked 37.636276 0 0
5 Locked 37.636276 0 0
6 Locked 37.636276 0 0
7 Locked 37.355988 0 0
9 Locked 37.636276 0 0
10 Locked 37.636276 0 0
11 Locked 37.636276 0 0
12 Locked 37.636276 0 0
13 Locked 37.636276 0 0
14 Locked 37.636276 0 0
15 Locked 37.636276 0 0
16 Locked 37.355988 0 0
17 Locked 37.636276 0 0
18 Locked 37.636276 0 0
19 Locked 37.636276 0 0
20 Locked 37.355988 0 0
21 Locked 37.636276 0 0
22 Locked 37.636276 0 0
23 Locked 38.605377 0 0
24 Locked 37.636276 0 0
25 Locked 37.636276 0 0
26 Locked 38.605377 0 0
27 Locked 38.605377 0 0
28 Locked 37.636276 0 0
29 Locked 38.605377 0 0
30 Locked 38.605377 0 0
31 Locked 37.355988 0 0
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
37 94 4K 1800 QAM4096 424
3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
37 Locked 40 7.6 1929689584 13
Code:
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 30100000 40.020599 5120 KSym/sec 32QAM 4
2 43100000 39.270599 5120 KSym/sec 32QAM 2
3 36600000 39.520599 5120 KSym/sec 32QAM 3
4 49600000 39.020599 5120 KSym/sec 32QAM 1
5 23600000 40.020599 5120 KSym/sec 16QAM 5
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_ATDMA 0 0 0 0
2 US_TYPE_ATDMA 0 0 0 0
3 US_TYPE_ATDMA 0 0 0 0
4 US_TYPE_ATDMA 0 0 0 0
5 US_TYPE_ATDMA 0 0 0 0
3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
6 10.8 33.8 2K QAM8
3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6 OFDMA 220 53.4 2 0
Last edited:
Soldato
Looks like my area not getting Toob soon 
yet I'm on the edge of Fareham around J9 M27 areas. So frustrating as I'd rather tell Virgin where to stick it come July.
yet I'm on the edge of Fareham around J9 M27 areas. So frustrating as I'd rather tell Virgin where to stick it come July.It's just ridiculous really. Lucky I was there to tell her she's full of ****.
Man of Honour
No reqponse yet as only just raised with them on forums/twitter.
Man of Honour
Had a reply on the VM forums, it does look like something VM need to fix, reply says it could take months to fix!!!
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If there is one employee not to believe its the guy selling VM on the streets, malls etc.Just had Virgin door knock on my parents house.
Telling my Mum they will offer her 1G Fibre now and by the end of this year it'll be 10G
Upstream congestion, usually that means they sold to too many customers locally on your node. Fix can often be several months or even years away.
So yeah following on from the last outage issue posted about... The BQM has been like this since that national outage weeks prior....
Hub stats:
Code:3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 8 194750000 5.500000 37.636276 QAM256 8 1 138750000 5.000000 37.636276 QAM256 1 2 146750000 5.000000 37.355988 QAM256 2 3 154750000 4.900002 37.636276 QAM256 3 4 162750000 4.900002 37.636276 QAM256 4 5 170750000 5.000000 37.636276 QAM256 5 6 178750000 5.199997 37.636276 QAM256 6 7 186750000 5.300003 37.355988 QAM256 7 9 202750000 6.099998 37.636276 QAM256 9 10 210750000 5.800003 37.636276 QAM256 10 11 218750000 5.900002 37.636276 QAM256 11 12 226750000 6.000000 37.636276 QAM256 12 13 234750000 5.199997 37.636276 QAM256 13 14 242750000 6.000000 37.636276 QAM256 14 15 250750000 6.199997 37.636276 QAM256 15 16 258750000 5.800003 37.355988 QAM256 16 17 266750000 6.000000 37.636276 QAM256 17 18 274750000 6.400002 37.636276 QAM256 18 19 282750000 6.099998 37.636276 QAM256 19 20 290750000 6.400002 37.355988 QAM256 20 21 298750000 7.300003 37.636276 QAM256 21 22 306750000 6.199997 37.636276 QAM256 22 23 314750000 6.000000 38.605377 QAM256 23 24 322750000 6.699997 37.636276 QAM256 24 25 330750000 5.800003 37.636276 QAM256 25 26 338750000 6.000000 38.605377 QAM256 26 27 346750000 6.500000 38.605377 QAM256 27 28 354750000 5.699997 37.636276 QAM256 28 29 362750000 6.500000 38.605377 QAM256 29 30 370750000 7.000000 38.605377 QAM256 30 31 378750000 6.300003 37.355988 QAM256 31 3.0 Downstream channels Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors 8 Locked 37.636276 0 0 1 Locked 37.636276 0 0 2 Locked 37.355988 0 0 3 Locked 37.636276 0 0 4 Locked 37.636276 0 0 5 Locked 37.636276 0 0 6 Locked 37.636276 0 0 7 Locked 37.355988 0 0 9 Locked 37.636276 0 0 10 Locked 37.636276 0 0 11 Locked 37.636276 0 0 12 Locked 37.636276 0 0 13 Locked 37.636276 0 0 14 Locked 37.636276 0 0 15 Locked 37.636276 0 0 16 Locked 37.355988 0 0 17 Locked 37.636276 0 0 18 Locked 37.636276 0 0 19 Locked 37.636276 0 0 20 Locked 37.355988 0 0 21 Locked 37.636276 0 0 22 Locked 37.636276 0 0 23 Locked 38.605377 0 0 24 Locked 37.636276 0 0 25 Locked 37.636276 0 0 26 Locked 38.605377 0 0 27 Locked 38.605377 0 0 28 Locked 37.636276 0 0 29 Locked 38.605377 0 0 30 Locked 38.605377 0 0 31 Locked 37.355988 0 0 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 37 94 4K 1800 QAM4096 424 3.1 Downstream channels Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile) 37 Locked 40 7.6 1929689584 13
Code:3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 30100000 40.020599 5120 KSym/sec 32QAM 4 2 43100000 39.270599 5120 KSym/sec 32QAM 2 3 36600000 39.520599 5120 KSym/sec 32QAM 3 4 49600000 39.020599 5120 KSym/sec 32QAM 1 5 23600000 40.020599 5120 KSym/sec 16QAM 5 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 US_TYPE_ATDMA 0 0 0 0 2 US_TYPE_ATDMA 0 0 0 0 3 US_TYPE_ATDMA 0 0 0 0 4 US_TYPE_ATDMA 0 0 0 0 5 US_TYPE_ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 6 10.8 33.8 2K QAM8 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6 OFDMA 220 53.4 2 0
However you have noise on your upstream channels which reduces the effective capacity (they should be QAM64). So if they fix that then it might ease off a bit, but with that graph, I would be moaning, and looking at competitors.
Here is mine, what a good node looks like.
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Man of Honour
Problem is there is no competition currently, Toob have done this road for FTTP, but the service isn't live until the summer before I can order the 915/913 service.
Edit*
here is what the past week looks like, it looks like it massively escalated from Tuesday onwards:
Tuesday
Wednesday
Thursday
Friday
Edit*
here is what the past week looks like, it looks like it massively escalated from Tuesday onwards:
Tuesday
Wednesday
Thursday
Friday
Last edited:
Man of Honour
Competition in this area, the only ISP offering anything above 60Mbps is VM. Toob are the only FTTP who are due to roll out in the summer. No other ISP can offer anything above 60Mbps.
Soldato
Just had a call from VM sales? Saying my contract change is due and wanted to know if I wanted to talk over my options? I was about to have dinner and asked her to email me, I did state that I wasn’t happy about the £7 per months price increase but the lady commented that the price increase wouldn’t impact me?
Soldato
I’m confused too! Asked them to drop me and email or call me later, called the number back and it was virgin media customer service, will have to wait and see
Soldato
I hadn’t but just didn’t get time to contact them, no excuse just life got in the way, my bills this month is still £31 so need to contact them tomorrow and clear it up
Problem is there is no competition currently, Toob have done this road for FTTP, but the service isn't live until the summer before I can order the 915/913 service.
Edit*
here is what the past week looks like, it looks like it massively escalated from Tuesday onwards:
Tuesday
Wednesday
Thursday
Friday
Community fibre should go live in the next couple of weeks for me hopefully if things go to plan. Then it will be bye bye virgin.
Soldato
And another outage tonight affecting most of the midlands. Virgin are a complete joke. This is every week now their network goes down..