Virgin Media Discussion Thread

lmfy2k · 21 May 2023 at 20:45

Rabtech said:
No, I read it on this thread that people have rebooted their Superhubs and gotten the upgrade so I gave it a go

rebooted SH5 to no avail, ahh well

Getting FTTP soon lol

R3X · 21 May 2023 at 21:00

TNA said:
Let's see how it goes. But ain't paying £29 which is essentially for a 500mb line (I have a O2 sim which would double it to 1gb). If they can offer it for £25 then I may stay with them for another 18 months.

Crazy that they do not want to compete. Thing is, once a customer leaves, they likely won't come back for a very long time if ever. For the sake of a few quid they should try and compete and keep customers.

Yup learned this the very hard way, zero loyalty given to existing customers.

They maybe struggling to keep hold of existing customers due to rising prices, competition and not giving any loyalty at this point.

ChrisD. · 21 May 2023 at 21:45

bulldog147 said:
Never will. Openreach 200Mbps is for sole businesses only

It’s for whoever wants to pay for it. You can get it on residential packages but it’s extremely cost prohibitive to do so. Hence most don’t bother to sell it. My point is that I hope OR change their stance on it.

Caged · 21 May 2023 at 22:28

Virgin Media will have to go symmetric in order for Openreach to consider it. Even then Openreach could decide to just be cheaper in order to retain market share.

Duke · 22 May 2023 at 08:42

News article about it here - https://www.ispreview.co.uk/index.p...-uploads-for-uk-1gig-users-goes-national.html

Ayahuasca · 22 May 2023 at 08:46

Latency seems to be worse since the speed bump for most users.

TNA · 22 May 2023 at 08:51

Ayahuasca said:
Latency seems to be worse since the speed bump for most users.

Lovely.

Come on Community Fibre, go live already!

jonnymc4 · 22 May 2023 at 09:21

I've been updated to the new upload speed but cancellation incoming on 7 June. I've already ordered FTTP even if it's only on the Openreach network, there's no way I'm staying with Virgin.

mrk · 22 May 2023 at 10:31

God news. The VM tech just left and he upgraded the Hub 4 to the Hub 5 which was a surprise, also made some attenuation tweaks at the wall.

I don't know whether to have the Hub 5 in router mode or modem mode, I have an Asus AC68U which has all my static IPs set and port forward, I did try Hub 5's wifi on my phone which supports WiFi 6 and was getting a connection rate to the Hub of +850Mbps from upstairs where I get 458Mbps to the AC68U, so obviously the WiFi on the Hub 5 is better, but I could not find an area in the Hub 5's settings to set up port forwards? That's the only thing that made me switch to modem only mode in this instance really.

I'll switch back to router mode and set it all up if anyone has any idea where the port forward section is?

Oh also, now getting 100Mbps upload rate whereas the Hub 4 was only getting the 50Mbps.

Will update with BQM tomorrow, but for now here are my power levels:

Code:

Downstream bonded channels
Channel    Frequency (Hz)    Power (dBmV)    SNR (dB)    Modulation    Channel ID
1    330000000    6.7    40    QAM 256    25
2    178000000    5.8    39    QAM 256    6
3    186000000    6.1    39    QAM 256    7
4    194000000    6.2    39    QAM 256    8
5    202000000    6.2    39    QAM 256    9
6    210000000    6.2    39    QAM 256    10
7    218000000    6.4    39    QAM 256    11
8    226000000    6.1    39    QAM 256    12
9    234000000    5.5    39    QAM 256    13
10    242000000    6.3    39    QAM 256    14
11    250000000    6.3    39    QAM 256    15
12    258000000    6.2    39    QAM 256    16
13    266000000    6.6    39    QAM 256    17
14    274000000    6.8    39    QAM 256    18
15    282000000    6.4    39    QAM 256    19
16    290000000    7.1    40    QAM 256    20
17    298000000    7.4    40    QAM 256    21
18    306000000    6.9    40    QAM 256    22
19    314000000    7.5    40    QAM 256    23
20    322000000    7.6    40    QAM 256    24
21    338000000    6.7    39    QAM 256    26
22    346000000    6.7    40    QAM 256    27
23    354000000    6.5    40    QAM 256    28
24    362000000    6.9    40    QAM 256    29
25    370000000    7.2    40    QAM 256    30
26    378000000    6.8    40    QAM 256    31
27    386000000    7    40    QAM 256    32
28    394000000    7.2    40    QAM 256    33
29    402000000    7    40    QAM 256    34
30    410000000    7.2    40    QAM 256    35
31    418000000    7.1    40    QAM 256    36

Downstream bonded channels
Channel    Locked Status    RxMER (dB)    Pre RS Errors    Post RS Errors
1    Locked    40    0    0
2    Locked    39    0    0
3    Locked    39    0    0
4    Locked    39    0    0
5    Locked    39    0    0
6    Locked    39    0    0
7    Locked    39    0    0
8    Locked    39    0    0
9    Locked    39    0    0
10    Locked    39    0    0
11    Locked    39    0    0
12    Locked    39    0    0
13    Locked    39    0    0
14    Locked    39    0    0
15    Locked    39    0    0
16    Locked    40    0    0
17    Locked    40    0    0
18    Locked    40    0    0
19    Locked    40    0    0
20    Locked    40    0    0
21    Locked    39    0    0
22    Locked    40    0    0
23    Locked    40    0    0
24    Locked    40    0    0
25    Locked    40    0    0
26    Locked    40    0    0
27    Locked    40    0    0
28    Locked    40    0    0
29    Locked    40    0    0
30    Locked    40    0    0
31    Locked    40    0    0

Code:

Upstream bonded channels
Channel    Frequency (Hz)    Power (dBmV)    Symbol Rate (ksps)    Modulation    Channel ID
0    49600000    37.3    5120    QAM 16    1
1    43100000    37.5    5120    QAM 16    2
2    36600000    37    5120    QAM 16    3
3    30100000    37    5120    QAM 16    4
4    23600000    36.5    5120    QAM 16    5

Upstream bonded channels
Channel    Channel Type    T1 Timeouts    T2 Timeouts    T3 Timeouts    T4 Timeouts
0    ATDMA    0    0    0    0
1    ATDMA    0    0    0    0
2    ATDMA    0    0    0    0
3    ATDMA    0    0    0    0
4    ATDMA    0    0    0    0

Jon20 · 22 May 2023 at 13:51

mrk said:

God news. The VM tech just left and he upgraded the Hub 4 to the Hub 5 which was a surprise, also made some attenuation tweaks at the wall.

I don't know whether to have the Hub 5 in router mode or modem mode, I have an Asus AC68U which has all my static IPs set and port forward, I did try Hub 5's wifi on my phone which supports WiFi 6 and was getting a connection rate to the Hub of +850Mbps from upstairs where I get 458Mbps to the AC68U, so obviously the WiFi on the Hub 5 is better, but I could not find an area in the Hub 5's settings to set up port forwards? That's the only thing that made me switch to modem only mode in this instance really.

I'll switch back to router mode and set it all up if anyone has any idea where the port forward section is?

Oh also, now getting 100Mbps upload rate whereas the Hub 4 was only getting the 50Mbps.

Will update with BQM tomorrow, but for now here are my power levels:

Code:

Downstream bonded channels
Channel    Frequency (Hz)    Power (dBmV)    SNR (dB)    Modulation    Channel ID
1    330000000    6.7    40    QAM 256    25
2    178000000    5.8    39    QAM 256    6
3    186000000    6.1    39    QAM 256    7
4    194000000    6.2    39    QAM 256    8
5    202000000    6.2    39    QAM 256    9
6    210000000    6.2    39    QAM 256    10
7    218000000    6.4    39    QAM 256    11
8    226000000    6.1    39    QAM 256    12
9    234000000    5.5    39    QAM 256    13
10    242000000    6.3    39    QAM 256    14
11    250000000    6.3    39    QAM 256    15
12    258000000    6.2    39    QAM 256    16
13    266000000    6.6    39    QAM 256    17
14    274000000    6.8    39    QAM 256    18
15    282000000    6.4    39    QAM 256    19
16    290000000    7.1    40    QAM 256    20
17    298000000    7.4    40    QAM 256    21
18    306000000    6.9    40    QAM 256    22
19    314000000    7.5    40    QAM 256    23
20    322000000    7.6    40    QAM 256    24
21    338000000    6.7    39    QAM 256    26
22    346000000    6.7    40    QAM 256    27
23    354000000    6.5    40    QAM 256    28
24    362000000    6.9    40    QAM 256    29
25    370000000    7.2    40    QAM 256    30
26    378000000    6.8    40    QAM 256    31
27    386000000    7    40    QAM 256    32
28    394000000    7.2    40    QAM 256    33
29    402000000    7    40    QAM 256    34
30    410000000    7.2    40    QAM 256    35
31    418000000    7.1    40    QAM 256    36

Downstream bonded channels
Channel    Locked Status    RxMER (dB)    Pre RS Errors    Post RS Errors
1    Locked    40    0    0
2    Locked    39    0    0
3    Locked    39    0    0
4    Locked    39    0    0
5    Locked    39    0    0
6    Locked    39    0    0
7    Locked    39    0    0
8    Locked    39    0    0
9    Locked    39    0    0
10    Locked    39    0    0
11    Locked    39    0    0
12    Locked    39    0    0
13    Locked    39    0    0
14    Locked    39    0    0
15    Locked    39    0    0
16    Locked    40    0    0
17    Locked    40    0    0
18    Locked    40    0    0
19    Locked    40    0    0
20    Locked    40    0    0
21    Locked    39    0    0
22    Locked    40    0    0
23    Locked    40    0    0
24    Locked    40    0    0
25    Locked    40    0    0
26    Locked    40    0    0
27    Locked    40    0    0
28    Locked    40    0    0
29    Locked    40    0    0
30    Locked    40    0    0
31    Locked    40    0    0

Code:

Upstream bonded channels
Channel    Frequency (Hz)    Power (dBmV)    Symbol Rate (ksps)    Modulation    Channel ID
0    49600000    37.3    5120    QAM 16    1
1    43100000    37.5    5120    QAM 16    2
2    36600000    37    5120    QAM 16    3
3    30100000    37    5120    QAM 16    4
4    23600000    36.5    5120    QAM 16    5

Upstream bonded channels
Channel    Channel Type    T1 Timeouts    T2 Timeouts    T3 Timeouts    T4 Timeouts
0    ATDMA    0    0    0    0
1    ATDMA    0    0    0    0
2    ATDMA    0    0    0    0
3    ATDMA    0    0    0    0
4    ATDMA    0    0    0    0

The upstream channels should have QAM64 modulation. Possibly down to noise ingress in to the local network. That’s something that VM will have to sort out. Might be worth rebooting the Hub and seeing if it goes back to QAM64.

mrk · 22 May 2023 at 14:01

Still on 16 after a reboot, it's gonna be a VM local newtork thing.

Gee · 22 May 2023 at 14:44

Rebooted hub (modem mode) and received the new upload speeds. I'm in the Nottingham area.

Bobmunkhouse · 22 May 2023 at 16:43

Hi all, I'm new to VM.... had to crack as my FTTC was only 30mb....now on VM and cabled connection seems fine at around 250mb that I'm paying for but I'm getting random loss of internet/speed on WiFi on phone and laptop, the signal strength seems fine and says connected but no or extremely slow internet.....any ideas? I'm thinking new router with hub in modem mode or just a power line ethernet to laptop at least.....

Edit - I have a Hub 3

Caged · 22 May 2023 at 16:45

What hub model were you given? If it's the Hub 3 then give up trying to get good wireless performance out of it and buy a router. If it's a Hub 5 then it should be good.

mrk · 22 May 2023 at 16:46

Is it Hub 3/4/5? With Hub 3/4 I've regularly read complaints about poor WiFi stability, and some devices just don't like the VM Hub WiFi full stop too.

You may not even need to get a new router, just a Wireless access point plugged into one of the LAN ports on it and then set up your WiFi access via that. Save some faff/cost if the hub is otherwise fine.

Bobmunkhouse · 22 May 2023 at 16:54

Caged said:
What hub model were you given? If it's the Hub 3 then give up trying to get good wireless performance out of it and buy a router. If it's a Hub 5 then it should be good.

Hmmm yeah I have old/good Netgear wireless N router so could try that.....

Bobmunkhouse · 22 May 2023 at 16:55

mrk said:
Is it Hub 3/4/5? With Hub 3/4 I've regularly read complaints about poor WiFi stability, and some devices just don't like the VM Hub WiFi full stop too.

You may not even need to get a new router, just a Wireless access point plugged into one of the LAN ports on it and then set up your WiFi access via that. Save some faff/cost if the hub is otherwise fine.

Thanks, will try my old router first and see how I get on....one more thing to plug in!

chrcoluk · 22 May 2023 at 21:21

Learnt yesterday 6% of gig1 customers their areas need capacity upgrades which means physical work, so could potentially be months as VM works can be very slow, seems I am one of those 6% as still no 100mbit upload here.

mrk · 22 May 2023 at 21:23

I will still be switching to Toob in the summer once the order page goes live! Keep an eye on your area for FTTP rollouts.

The technician today told me he had internal knowledge of VM looking to buy Toob in the near future and enhance their FTTP network for consumers - Hopefully this doesn't happen otherwise VM will just whack the prices up :rolleyes:

TNA · 22 May 2023 at 21:29

Lucky for me it is not toob and is community fibre