Virgin Media Discussion Thread

Bit off-topic, but not worth starting a new thread for, does anyone have a rough guesstimate as to how long it takes from installing Full Fibre on your road, to having it available? They did my close about a month ago.
 
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It depends on so many things. Could be weeks, could be months, it's really hard to say.

In my area I have telegraph poles and Toob fibre is available. They laid the fibre up to the poles months ago, like September ish if I remember rightly, then nothing after that. About 3 weeks ago I finally saw some guys installing CBT boxes on the poles and then it was available to order a week after and then I had it installed a week after.

I'm sure other areas have had less messing around than that and it was available much quicker, but just to highlight the possibility of it being a while. Hopefully that's the exception rather than the rule though :)
 
G-MAN2004 said:
Jesus Christ, Virgin must have the worst customer service I've ever dealt with. All I want to do is cancel my Internet as I'm going with a different provider.

I'm out of contract, I've told them over and over I'm going elsewhere where it's half the price for a faster connection, and yet they just won't give in. Spent 30 minutes with one guy trying his hardest to get me to stay by offering me deals £15 more expensive than my new contract (are you dumb?), then proceeds to tell me he can't cancel it anyway as he'll need to transfer me to someone else. Two people later, I'm back on hold again and they just simply won't let it go.

I don't know how they can do this job knowing how much they're purposely ******* people off for such simple requests. Just *****, the lot of them.
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You can put in your notice by writing a letter to them.

Their call staff are mostly rude, arrogant, aggressive liars.
 
Phemo said:
It depends on so many things. Could be weeks, could be months, it's really hard to say.

In my area I have telegraph poles and Toob fibre is available. They laid the fibre up to the poles months ago, like September ish if I remember rightly, then nothing after that. About 3 weeks ago I finally saw some guys installing CBT boxes on the poles and then it was available to order a week after and then I had it installed a week after.

I'm sure other areas have had less messing around than that and it was available much quicker, but just to highlight the possibility of it being a while. Hopefully that's the exception rather than the rule though :)
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Been keeping an eye on Toob, but they have no plans to extend to the west of Fareham. So my contract is up with Virgin on the 15/07, didn't want to sign a new long deal and I'm not paying the £49 p/m they want to increase the price to for 125/20 connection.
 
Well I lost patience and aborted the live chat in the end with a final request to put cancellation notice on my account. We went round and round about mobile phones and they wouldn't get that these are not up for discussion. Then onto TV, again not up for discussion. About 45 minutes went by and they then said £28ppm for M125. I pointed out at the beginning of the chat I was talking about Broadband ONLY.

Sadly Vodafone aren't installing in my area anymore, I was a previous customer. They can't say why either. So looking at 18 month deals with the hope the Toob sort their installs out.
 
Wooo they’ve finally come out and laid cable from the pavement to a little white box at the front of my house!

Next technician isn’t due until Friday 16th :(!

Kinda hoping they ring to bring it forward
 
In some areas they do RFoG (RF over Glass). This means they deploy fibre to the home, but instead of an ONT like you'd get with an FTTP service you have a box that gives you the coax connectivity so you use the same cable modem, TV box etc.

So you're still using coax kit inside your home and you still get the same services etc, it's just not coax physically coming into the house.
 
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Some of the new installations they're running fibre inside the house to their version of an ONT and then converting to DOCSIS. Full XGS-PON is being trialled.
 
Caged said:
Some of the new installations they're running fibre inside the house to their version of an ONT and then converting to DOCSIS. Full XGS-PON is being trialled.
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Yeah I have that. Its called RFoG. They used all the original BT underground ducting so you cant even tell anything was installed apart from the box.
 
I don’t suppose anyone here has experienced issues with their hub 5 following a power cut? We had two power cuts this morning and my 5ghz network no longer works. I can still connect devices to the network but there is absolutely no internet so I’m having to connect everything to the 2.4ghz network instead. I’ve tried rebooting the hub which had no affect and i’d really like to find a solution that doesn’t involve resetting the hub as i would then have about a million devices to reconnect to it.
 
I've been having issue with my upload speeds for a while and since the "free" upgrade to 100Mbps it seems more hit & miss on speed but usually averaging around 10Mbps.

VM support say nothing is wrong and all is working fine so blamed it on my network equipment (I have same issue connected direct to Hub4 in modem mode)

Speedtests always show 60+ Mbps but uploading to my FTP servers (different hosting/locations) & the likes of Gdrive rarely see consistent speed incl the early hours. Currently uploading a 7GB File which has been going for over 2 hours and only 70% complete.

Can anyone see any issue with my upstream levels?

 
@Rensin - Power level is a bit low although might be okay however a couple of channels are falling back to QAM32 and QAM16 - they should all be the same, usually QAM64 - which would suggest a noise issue. Have you double checked the coaxial connection and cables on both the router and any TV boxes etc you may have? Do you have any attenuators on the coaxial cable before it goes into the router?
 
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Finally got my 2.5GigE switch plugged into Hub5

y4mUnn5DazX3O6011_i-dH5LMnbFZBHy0D8c3XDiZHQvbOD9OJtHjQhmbHu2Qn1ENuwroCilaZbGUPAlL-CIT9UQFB6XooPeWurQ6MhHl0G1MPs0mKrY5rtwAvks4y_0U56iKdzZpkArin9gGxqxLBezxJ3Du455_q59rknnNLIPM7kjVFPJt_N6K6TLqAr1ZJP


135M MB/s isn't too shabby :)
 
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