Virgin Media Discussion Thread

I haven't done further checks yet but since looking into the speeds my connection doesn't seem as good as it was? Downloading games on XBGP I'm hitting only 23MB/s, on Ubisoft was 18MB/s, I know previously I used to get 90+ MB/s on Ubisoft.

Really not sure what's going on as of late.
 
Do you know what type of unit they supplied, IE have you looked under the cover, we might be able to get some specs if we can identify the unit.
Will it even do more than 4 upstream channels... or is it they just don't have any more to give? Some comment I read was that they wasn't supposed to be rolling out 100MB to that platform. But it might just be noise, not sure. Maybe someone could chip in with more useful info!

@NeoVo Thanks.. is that a standard VM connection IE not FTTP/FTTO or what ever they call it.
 
Ad_Augendae said:
No the converter from fibre to catv, RFoG device. You would need to get your screwdriver out I would guess, those sort of boxs used to have anti tamper screws etc.
Click to expand...
It's behind my TV unit, I'll have a look at it next time I'm behind there.

Aren't the upstream channels 28 Mbps anyway so even with 4x I should get over the ~87 Mbps I seem to be limited to.
 
So many Variables... it doesn't apply to you so much but the guy who installed my catv came with a trainee and very little care factor to the point I rolled my eyes and continued to change every connector after he had left the property. He cared more about bragging to the trainee about the how tidy all my gear was, anyway where was I going with this.
Even a stray strand or even a score on the centre core will cause trouble.
 
Blimey virgin media really are utterly useless, I just managed to see my online offers, I’ve only got 7 days then they expire.

They say my current package is £60, I’m actually paying £40 which was supposed to be £33, the new offer is £67 for the same.

The service I’m moving to is £32.

They made a fuss about switching my phone to voip and it doesn’t work now. I really can’t wait to leave.
 
Locky said:
Any had any issues with virgin since 3pm yesterday. Virgin say no issues but my Internet is completely unusable

Broadband Quality Monitor | thinkbroadband

FREE Broadband Quality Monitor to keep track of latency & packet loss
www.thinkbroadband.com www.thinkbroadband.com
Click to expand...
After seeing your post this morning, I checked my graph and it looked awful


I rebooted the hub and it seems to have improved quite a bit.
 
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3 times in the last month they have promised to send me a signal booster. Last night they promised and I asked if I was getting an email confirmation this time. He/she said yes in 4 hours time.

26 hours later and nothing again. Brilliant service.
 
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what a mess.... Virgin, what you do!
Code: 
Columns: ADDRESS, LOSS, SENT, LAST, AVG, BEST, WORST, STD-DEV
 #  ADDRESS         LOSS  SENT  LAST     AVG   BEST  WORST  STD-DEV
 1                  100%    82  timeout                         
 2                  0%      82  9.7ms    11.3  7.5   27     4.2 
 3                  100%    82  timeout                         
 4  62.254.42.174   6.1%    82  17.4ms   13.9  10.6  34.7   4.4 
 5                  100%    82  timeout                         
 6  84.116.136.98   0%      81  14.1ms   15.6  10.7  50.2   7.1 
 7  129.250.66.101  0%      81  11.9ms   15.5  10.8  31.5   4.5 
 8  129.250.3.214   1.2%    81  11.8ms   18.6  11.3  56     8.7 
 9  129.250.3.251   0%      81  13.5ms   17.7  10.9  45     6.7 
10  192.80.16.146   0%      81  14ms     15    11.1  41.6   5.3 
11  80.249.97.72    0%      81  13.1ms   14.1  9.1   27.8   3.1 
12  80.249.97.90    0%      81  12.1ms   13.7  11.3  22     2.5 
13  80.249.99.164   0%      81  14.6ms   15.2  12    31.9   3.9


====== RESULTS SUMMARY ======
Bufferbloat Grade,F

====== RESULTS SUMMARY ======
Mean Unloaded Latency (ms),16.14
Increase In Mean Latency During Download Test (ms),2.15
Increase In Mean During Upload Test (ms),485.45

Download speed (Mbps),224.883
Upload speed (Mbps),15.134

====== LATENCY TEST DETAIL ======
Unloaded - Median Latency (ms),14.7
Unloaded - 95th %ile Latency (ms),24.94
Unloaded - Mean Latency (ms),16.14
During Download - Median Latency (ms),16.64
During Download - 95th %ile Latency (ms),31.37
During Download - Mean Latency (ms),18.3
During Upload - Median Latency (ms),489.39
During Upload - 95th %ile Latency (ms),714.54
During Upload - Mean Latency (ms),501.59

===== BUFFERBLOAT IMPACT ======
Web Browsing,PASS,FAIL
Audio Calls,PASS,FAIL
4K Video Streaming,PASS,PASS
Video Conferencing,PASS,FAIL
Low Latency Gaming,PASS,FAIL

Why did I choose to update today, oh my word..

For those thinking, well.. you do get busy routers that reject icmp..... This..
Code: 
ADDRESS, LOSS, SENT, LAST, AVG, BEST, WORST, STD-DEV
 #  ADDRESS         LOSS  SENT  LAST     AVG   BEST  WORST  STD-DEV
 1                  100%   174  timeout                          
 2                  0%     173  10.1ms   17.6  6.8   282.4  38    
 3                  100%   173  timeout                          
 4  62.254.42.174   2.3%   173  12.9ms   23.7  7.7   509.8  58.7  
 5                  100%   173  timeout                          
 6  84.116.136.98   0%     173  10.9ms   20.2  7.4   416.6  43.3  
 7  129.250.66.101  0%     173  11.1ms   24.1  9.3   512.7  51.2  
 8  129.250.3.214   0%     173  15.3ms   23.4  10.5  478.4  47.2  
 9  129.250.3.251   0.6%   173  14.1ms   22.9  8.9   395.6  44.5  
10  192.80.16.146   0%     173  14.3ms   20.1  8.9   382    41    
11  80.249.97.72    0%     173  14.2ms   20.4  8.2   363.3  43.2  
12  80.249.97.90    0%     173  13ms     21.9  8.8   732.6  63.3  
13  80.249.99.164   0%     173  13ms     19.7  9     280.4  34.8

/tool/traceroute address=192.168.100.1              
Columns: ADDRESS, LOSS, SENT, LAST, AVG, BEST, WORST, STD-DEV
#  ADDRESS        LOSS  SENT  LAST   AVG  BEST  WORST  STD-DEV
1  192.168.100.1  0%      46  2.7ms  2.7  2.6   2.8          0
 
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