The DD kill switch was more of a Peacock moment, but you're right on that. It would be stupid.
I was involved in the migration of Cablemaster to ICOMS (the system that manages your account, or rather the system behind the nicer more modern UI they now have), it's fair to say ICOMS was dated 20 years ago (think text interface, green/red text, required actual knowledge to operate rather than point/click), but Cablemaster was even worse, to the extent on a publicly available transcript from the board, it was described as unfit for purpose. It's a very, very basic billing system with no foresight for anything that is scheduled in the future, as such it only knows there's something to change after it happens, ergo you get billed as normal till the date of disconnection and then it recalculates. The delay in refunds is based on the historic need to poll boxes for PPV purchases (which was at one time stored on the boxes) and 3rd party telephone services not billing till later on, this was especially common with voting when that was a thing or things like ship to shore calls, which were horrifically expensive and relied on the service provider billing VM. A lot of that is now not relevant, but nobody is throwing money at fixing something that works to speed up giving customers money back. Ride it out, you will get your refund, they aren't trying to pull a fast one for once
I wouldn't get too cocky about it, I sent my hub back the day I received the packaging (8th of Jan), and they added a £65 charge to my bill last week as they've apparently not received it yet
I've now got a final bill for 26p, as they owed me £64.74
No such thing these days with VM.
When I tell people that they tried to increase my bill when I phoned for a better deal before leaving them, They laugh. 15 years I was with them.
I've been with them for about 20 odd years.
Yeah, I missed a call before from Virgin. A bit late now and they had their chance twice to retain my custom.
at least you get the pleasure of telling them where to stuff their call lol
You get 1gb plus sky sports and tnt also netflix? That's a great deal.
Yep, so try not to accept the first thing they offer you.
That's the thing. Their internet was fine. It was the price of it and them trying it on that got me.
That's the thing. Their internet was fine. It was the price of it and them trying it on that got me.
Anyway, The disconnection on the 3rd went ahead as planned. Phone gone early morning and Internet disconnected a few mins after midnight on the 4th.
My new bill cycle would be from 4th Feb to 3rd March from a bill that was generated late January. This has a tick next to it saying paid atm on my Virgin account below payment that that was originally 11th Feb yesterday evening so, I'm guessing a smooth bill period to the day. I could be wrong.
I'll await a final bill, but it did say pay 0.00 by the 11th payment due date. We shall see. I may have misunderstood the paid part replacing date. I'm expecting the worst so refunded £50 from my Fuel account to mostly cover it
