Virgin Media Discussion Thread

[sandys]

Think they must e cutting down on retention deals a mate of mine just tried and is getting nowhere

 

[deshepherd]

I called the retentions. Got a crap deal still. Don't think it's my year. Just gave up and stuck with the price they gave

After being "out of contract" for ages I eventually got round to trying to get a better deal (complicated by my getting TNT sports in current prior contract and seemed that that would be a significant addition to any renewal) so see they were offering a reasonable renewal deal (~30% off previous price) so went on chat to confirm that this was like-for-like renewal (renewal deal didn't mention 2nd box etc) ... VM person said "let me see what the best deal I can get for you is" (felt hopeful at this) .... after about 20 mins of "this is taking longer than expected please wait" they gave me an offer which was slightly more expensive than I was always paying with less things included! Said that this was worse than my out-of-contract deal and significantly worse than the website recontracting offer.

 

[Caged]

Virgin Media Business seems to be returning a "yes we can provide service here" result to every address that you check, regardless of whether it's in the VM service footprint. So if you were bored and fancied seeing what happens when they accept an order but clearly can't provide service then now is your chance.

 

[dannywaugh1]

Put in our cancellation today, disconnection is the 30th April. When is best to make a new order in my name? (was in partners name) Retentions didn't even try to give a better deal.

Have been told we will get pre paid packaging to return old equipment.