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So, anyone with the gamer package noticed better pings at all?
I fail to see how it would change.
I fail to see how it would change.
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
So I have now become a victim of the VM over subscription and I blame you Chris, I haven't had a problem for years until I saw your posts
The last few weeks my speed has dropped to 10mb during peak evening times. It has taken 2 weeks of calls, engineer visit, upgrade to SH3 and speaking to 2nd line, all the time I'm told there is nothing wrong then suddenly I get a call last night to say ah yes we found an over subscription issue. I asked for a fault number and fix date for which I am told "sorry we don't have one".
Well it seems VM have applied a £54 credit to my account for poor quality of service regarding the SH3 latency issues when I had them. A total of just over 50 days according to the letter I got today.
I was supposed to get a call from them yesterday but that never happened, so I posted a complaint letter to follow up on that matter
Over the past week I have noticed that peak time utilisation has been steadily improving as well. Look at the last 24hrs:
I was supposed to get a call from them yesterday but that never happened, so I posted a complaint letter to follow up on that matter
Over the past week I have noticed that peak time utilisation has been steadily improving as well. Look at the last 24hrs:
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I've had it with virgin media, was a happy customer for 3-4 years but the last 6 months have just been awful. Pretty sure it's just over-subscription in the 21 area as occasionally speeds where OK and online gaming was playable.
When I moved in to the flat every wifi router in the block was a VM one, now I'm sure it's less than a third as everyone has just given up with them.
I've jumped over to plusnet and so far it's been perfect. 5ms pings and a straight line at 75mbps downloads on every test I've done.
When I moved in to the flat every wifi router in the block was a VM one, now I'm sure it's less than a third as everyone has just given up with them.
I've jumped over to plusnet and so far it's been perfect. 5ms pings and a straight line at 75mbps downloads on every test I've done.
Same here, I'm on 200mb vivid and getting between 2-3mb at peak times, happily get 200mb outside of that though. Only signed up 3 months ago and it's one of the worst decisions I've ever made.
Customer service is absolutely shocking as well, one girl actually just hung up on me earlier when all I asked was 'how does rebooting my router solve the high network congestion you just told me about?'
Going to log a formal complaint and go from there I think.
Customer service is absolutely shocking as well, one girl actually just hung up on me earlier when all I asked was 'how does rebooting my router solve the high network congestion you just told me about?'
Going to log a formal complaint and go from there I think.
Hahaha. She hung up because she had absolutely no networking or even basic ICT knowledge whatsoever. They just read a load of crap off a script.
The thing is rebooting can potentially get you connected temporarily.
I'm no DOCSIS expert myself, but I do know DOCSIS works within much stricter tolerances compared to phone line/xDSL connections. A bit of noise/interference on a DSL connection and your speed will just drop a little, a bit of interference introduced into a HFC DOCSIS network and the entire thing will collapse leaving the entire area struggling for clean channels.
In short, rebooting a cable modem will cause its tuner to tune into a new frequency, and this new frequency can help you get better internet for a short period of time. But it wont really fix the issue.
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After pretty much years of hassle free service I am now having a issue. 
After a few hours gaming (world of warcraft) my latency goes nuts, upto 2000ms at times, rebooting the virgin superhub(which is in modem mode) fixes it. Then after a while it happens again.
Annoying.
After a few hours gaming (world of warcraft) my latency goes nuts, upto 2000ms at times, rebooting the virgin superhub(which is in modem mode) fixes it. Then after a while it happens again.
Annoying.
I'm on normal 200 with a hub3 and don't have any issues whilst gaming.
Rate my ping:
What do people think? I got VM 200 'Gamer' installed over the weekend, speeds are pretty good (coming off BT FTTC where I 'only' got ~30mbps down, ~5mbps up) and not noticed the ping/latency but also not done any gaming yet.
Seems quite spikey but also 'only' to 80-100 or so, not as bad as I've seen but not as good as the likes of the 2AC results being posted...
What do people think? I got VM 200 'Gamer' installed over the weekend, speeds are pretty good (coming off BT FTTC where I 'only' got ~30mbps down, ~5mbps up) and not noticed the ping/latency but also not done any gaming yet.
Seems quite spikey but also 'only' to 80-100 or so, not as bad as I've seen but not as good as the likes of the 2AC results being posted...
Some advice
So VM complaints contacted me today and are sending out an engineer with a SH2ac to hopefully resolve my issue ok cool, but my question is this: my graph is still the same as posted up earlier but I've played online as has my son and not really had any problems...should I not be worried or should I just still get it swapped out?
Games I've played are all I. PS4 and we're BF1, Black Ops 3 and Overwatch on Xbox One
So VM complaints contacted me today and are sending out an engineer with a SH2ac to hopefully resolve my issue ok cool, but my question is this: my graph is still the same as posted up earlier but I've played online as has my son and not really had any problems...should I not be worried or should I just still get it swapped out?
Games I've played are all I. PS4 and we're BF1, Black Ops 3 and Overwatch on Xbox One
Personally I'd reject the SH3 and demand an SH2ac. The spikes at regular intervals are the issue at hand, ad whilst they don't affect overall speed, they are there as latency spikes, and evidence of the fault with the Intel bug. I wouldn't want to continue paying for a faulty modem inside any hub.
Your graphs should more like the flatter ones posted above, with no regular interval spikes. Spikes throughout the day are normal, just means you were utilising the connection through that period.
Could someone please let me know what is the best way or website/app to test my internet? what test i should do and how?
Virgin installed my internet today and well it was great for a while and then as soon as 6 pm arrived it became relatively slow and sluggish. Internet speed test by Ookla was varying anything from 9mb all the way to 25mb. I am seriously considering cancelling this service, the person on the phone who sold me this contract said that my speeds should never fall below 10% of the advertised speed even during peak times. Even when playing online my pings were varying considerably and gameplay was jittery, anything from 28ms - 400+ms. I am in area 21
also the people installing the modem informed me that wireless signal should be strong enough so they don't need to install it upstairs on the 2nd floor hence they put all equipment in the living room and now I can barely get wireless signal upstairs on the 2nd floor. It would seem that I am not allowed to buy a cable and move the modem upstairs as this will cause issue with noise on the line and also its against their Terms of the contract. I would have to call a engineer out and pay almost £100 to do this.
Now, i am only on the 50mb service so nothing fancy but this is nonsense from the start, not even 1 months of good service to trick customers lol
thanks
Virgin installed my internet today and well it was great for a while and then as soon as 6 pm arrived it became relatively slow and sluggish. Internet speed test by Ookla was varying anything from 9mb all the way to 25mb. I am seriously considering cancelling this service, the person on the phone who sold me this contract said that my speeds should never fall below 10% of the advertised speed even during peak times. Even when playing online my pings were varying considerably and gameplay was jittery, anything from 28ms - 400+ms. I am in area 21
also the people installing the modem informed me that wireless signal should be strong enough so they don't need to install it upstairs on the 2nd floor hence they put all equipment in the living room and now I can barely get wireless signal upstairs on the 2nd floor. It would seem that I am not allowed to buy a cable and move the modem upstairs as this will cause issue with noise on the line and also its against their Terms of the contract. I would have to call a engineer out and pay almost £100 to do this.
Now, i am only on the 50mb service so nothing fancy but this is nonsense from the start, not even 1 months of good service to trick customers lol
thanks
Soldato
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- 20 Oct 2008
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For speed tests speedtest.net and thinkbroadband.com should tell you what you want to know. It's also worth looking at setting up a Broadband Quality / Ping Monitor from thinkbroadband.com to get a picture over time.
Any installer will prefer to install to a single location on the ground floor (whether it's the best solution or not). They want to be in and out with the minimum of time and hassle. It's too late now, but you should have checked you had decent wireless coverage before they ran away.
How many floors do you have? In the UK floors are usually named Ground, 1st, 2nd, etc. If you're expecting any wireless to effectively cover a three storey building from the ground floor it just isn't going to happen.
Extending Virgin's coax to move their modem/router isn't a good idea. That doesn't stop you running Cat5e (or better) Ethernet and installing additional wireless of your own. There's also the option of sticking their hub into modem mode and using your own router.
If you're speed testing use a cabled connection. If you don't they'll just try to blame your wireless.
Any installer will prefer to install to a single location on the ground floor (whether it's the best solution or not). They want to be in and out with the minimum of time and hassle. It's too late now, but you should have checked you had decent wireless coverage before they ran away.
How many floors do you have? In the UK floors are usually named Ground, 1st, 2nd, etc. If you're expecting any wireless to effectively cover a three storey building from the ground floor it just isn't going to happen.
Extending Virgin's coax to move their modem/router isn't a good idea. That doesn't stop you running Cat5e (or better) Ethernet and installing additional wireless of your own. There's also the option of sticking their hub into modem mode and using your own router.
If you're speed testing use a cabled connection. If you don't they'll just try to blame your wireless.