Virgin Media - great service but they really do test my patience at times. (renewal costs)

[Tone1979]

So, get an email yesterday telling me that at the end of Jan, my broadband only cost will be going from £52 per month (500meg) to £72.25, and bizarrely, it would stay at that cost until 2029.

Usual call, call in and spend 30 mins talking to a gentleman somewhere in the world. End of the call and I am paying the same £52 for 1Gb for the next 18 months. It didn't take any "I am leaving or else" tactics, he simply spoke to his manager and that's where we ended.

I guess I am just throwing this out there, if anyone here has had the same email with a huge increase, call them and have it out. They are relying on everyone just going "well that's the cost of living crisis for you" and paying up. Challenge them, their business is worth something to them and will try and keep you. Now I have to have the same conversations with the pet insurers (they want £489 per year to insure my cat!), the car and the house insurance.

Gotta love this time of year...

Hopefully, this is useful to at least 1 person here.

(Please don't post how bad Virgin are, never had a problem with the service but I appreciate some do)

 

[Tone1979]

You should have done the leaving tactics, they automatically put you through to the 'please don't leave kind sir' hotline where they can magically offer you decent reductions on everything that the previous plebs weren't allowed to.

I was already in the retention department, so I guess they knew it was on the cards. I had mentioned I could get 1Gb for less but don't want the hassle.