Virgin media - High latency issue - Anyone else around london?

rexehuk

rexehuk

rexehuk

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For the past week I have been getting high latency of up to 250MS with around 300MS jitter and up to 5% packet loss during the hours of say 2pm till very late (sometimes 1 am).

I am with virgin media and live around London, anyone having similar issues? I've been putting off ringing them as I HATE dealing with india as they never answer your questions.

It got so bad yesterday that my net was unusable (I'm on 20Mbit and get about 19.86Mbit) with web pages taking 10+ seconds to load and games useless.
 
rexehuk said:
For the past week I have been getting high latency of up to 250MS with around 300MS jitter and up to 5% packet loss during the hours of say 2pm till very late (sometimes 1 am).

I am with virgin media and live around London, anyone having similar issues? I've been putting off ringing them as I HATE dealing with india as they never answer your questions.

It got so bad yesterday that my net was unusable (I'm on 20Mbit and get about 19.86Mbit) with web pages taking 10+ seconds to load and games useless.
Click to expand...

Welcome to the wonderful world of an Oversubscribed UBR...........one of the many things they DONT tell you about cable based internet services when shouting about their mega fast speeds....

When i was with Virgin (shudder)....every time my local UBR got congested (a lot)and showed exactly the symptons you describe, it would take on average 6-8wks before they got around to increasing the capacity to cope with the demand....and then the countdown began until the UBR became congested again.
 
I can't really bash virgin as i've been with them for years and always got my advertised speeds with good uptime (maybe im an anomaly).

It does sound like the problem you described though as it has only began happening recently and it is the holidays so I imagine the usage has spiked. Might give them a call tomorrow to find out what is going on.

My speeds are coming in at near 20Mbit, but the latency is just huge so it makes the available capacity useless.
 
rexehuk said:
I can't really bash virgin as i've been with them for years and always got my advertised speeds with good uptime (maybe im an anomaly).
Click to expand...

Well all i can tell you is, i was with Virgin for 18mths, and in that time i doubt i had a connection that worked 'normally' for more than 6mths of those 18mths....

The quality of the service you get with Virgin is a complete post code lottery...if your lucky, it can be great...if not, you'll wish you'd never heard of them...

Its why i went back to ADSL.....its a lot slower (5mbit) but its there and usable 24/7....peak time or not...
 
It helps when they actually know what latency is...

My conversation went:

Me - "Do you know what latency is?"

Operator - "What lights are on?"

Me- "No, do you know what latency is"

Operator - "No"

How are these people giving telecoms support... makes me sick. On the upside she found a fault on our line regarding the signal strength which has dropped to very low (I'm guessing this is due to capacity issues), she also informed me that I will get a call in 24 hours, or the problem will be resolved.
 
I think I may be getting horrendous issues with lag on Virgin at the moment as well (though it might be down to my Homeplugs, I'm going to test with a direct to modem connection tomorrow), absolutely fine, then randomly I get a massive lag spike. Makes gaming almost impossible online, and gets really frustrating...
 
From my experience its best to visit the Virgin Media forums here they have staff there who have the same as if not more privileges then the telephone operators and have far superior knowledge only downside is takes them longer to respond. Emailing Virgin Media's CEO has also been known to work well, [email protected]
 
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