virgin media: problems today?

vincent1989 · 1 Jul 2008 at 21:08

normally wouldn't make a thread like this, but it's been doing my head in all day

.

started at about 8 am and i've only been able to get online twice since then.

it's not a problem with my modem or router, both seem to be functioning as usual and its not a problem with the software i use to connect (i have the AOL software installed, long story, don't ask) as the manual dialer i use is not working either, i can only assume something is up with virgin (as they provide my internet through AOL, complicated i know).

anyone know if they've been suffering from any problems today?

Sankari · 1 Jul 2008 at 21:31

Perfectly smooth here in the West Mids.

Left a torrent downloading when I went to work this morning, and it was still chugging away nicely when I came home. Been on WoW for most of the evening, and no probs there either.

D4WNO · 1 Jul 2008 at 21:33

Fine here in Swindon

Hedge · 1 Jul 2008 at 21:34

Mines been running all day without a hitch

Peter Diffey · 1 Jul 2008 at 21:36

TV and Internet was down most of the day today, which is very unusual, working like normal now though

vincent1989 · 1 Jul 2008 at 21:38

Peter Diffey said:
TV and Internet was down most of the day today, which is very unusual, working like normal now though

what area do you live in? i'm down south, brighton as my info suggests.

and thanks for some responses guys.

my internet seems to be running fine atm, but i daren't sign off to check just in case i can't get back online

Peter Diffey · 1 Jul 2008 at 21:39

vincent1989 said:
what area do you live in? i'm down south, brighton as my info suggests.

and thanks for some responses guys.

my internet seems to be running fine atm, but i daren't sign off to check just in case i can't get back online

London area

Kreeeee · 1 Jul 2008 at 21:40

No issues in Bristol.

vincent1989 · 1 Jul 2008 at 21:41

Peter Diffey said:
London area

often encompassed under the south. perhaps it was an intermittent problem in the area.

thanks

Peter Diffey · 1 Jul 2008 at 21:43

vincent1989 said:
often encompassed under the south. perhaps it was an intermittent problem in the area.

thanks

Well it definatly wasnt just me, my neighbour was having the same issues all day

vincent1989 · 1 Jul 2008 at 21:48

Peter Diffey said:
Well it definatly wasnt just me, my neighbour was having the same issues all day

ok, hopefully it'll sort its self out then

thanks for taking time to reply guys

bum · 1 Jul 2008 at 21:54

London area seems to suffer problems. My friend just went offline twice, then havent came back on since.

{{INX}} · 1 Jul 2008 at 22:13

My area in Croydon has been fine all day

TraxData · 1 Jul 2008 at 22:14

vincent1989 said:
normally wouldn't make a thread like this, but it's been doing my head in all day .

started at about 8 am and i've only been able to get online twice since then.

it's not a problem with my modem or router, both seem to be functioning as usual and its not a problem with the software i use to connect (i have the AOL software installed, long story, don't ask) as the manual dialer i use is not working either, i can only assume something is up with virgin (as they provide my internet through AOL, complicated i know).

anyone know if they've been suffering from any problems today?

Your area had some upgrades done today

DJammyRasta · 2 Jul 2008 at 09:51

my broadband is pretty much completely useless **** about 50% of the time... somehow virigin are even worse than ntl, you would have hoped with a new name some of the old problems would go away but instead they just add more problems

NicNac · 2 Jul 2008 at 10:45

I had some upgrades of some sort done last week. service was flaky and when I rang virgin I was told to "Take PC to PC shop" those technical service bods are useless and the moment customer service hear your having problems they put you onto flow chart reading people in god knows what country.

Swordfish · 2 Jul 2008 at 17:24

NicNac said:
I had some upgrades of some sort done last week. service was flaky and when I rang virgin I was told to "Take PC to PC shop" those technical service bods are useless and the moment customer service hear your having problems they put you onto flow chart reading people in god knows what country.

Understand your frustration with the CS but they are all based in Birmingham!! Next time you speak to them ask to be promoted to Level 2 Tech Support, thats who I speak to and those guys are good.