Virgin Media problems

TerryWogan · 6 Apr 2009 at 22:05

Anyone else having serious connection problems? My net is cutting out and coming back on constantly. Can't get anything done! Been happening all day. Really damn annoying. I've rang them but they said nothing is wrong in my area... Sending a technician on Saturday! A whole week with this crap is gonna drive me insane.

Subliminal Aura · 6 Apr 2009 at 22:11

get this day in ... day out ... I've got packet monitoring on 24/7 and it tells me that I'm currently experiencing 28% packet loss...

General packet loss started just after 6 today and is peaking right now

mejinks · 6 Apr 2009 at 22:55

Certain .com websites have been down today also. Have you got another pc to check its not something up with your computer?

BTW, this really should be in Networking.

neil_g · 6 Apr 2009 at 23:11

could possibly be related to someone wiping out one of BT's deep comms tunnels in east london. could be placing load on other areas of the internet etc.

JamesM · 7 Apr 2009 at 10:10

Had this issue for a while. Whether I was gaming online or browsing the net, internet would die suddenly for no reason yet the lights on the modem we're normal. Upgraded to 20mb few days ago and they have sent another modem through which works fine.. but doesn't seem to like my netgear wireless router! Just one problem after another at the moment

DominicStar · 7 Apr 2009 at 12:58

Might be late, but I had a problem like this a while back and it was to do with some numbers you can see when you go to a certain IP address I found online for the modem (same as when you go to a router address). I think they were upload/download stream numbers or something like that. Anyway they were set wrong following a software update from Virgin and I just typed the right ones in and it solved the problem.

Am at work but I think the IP to check is in this thread but if not the gist of the idea and terminology is and you can find the right settings to sort it through google.

Sorry rubbish description I know!

malef!c · 7 Apr 2009 at 19:45

Nothing wrong down this way - although saying that if its happened during the day I am at work so wouldn't notice. Evenings have been fine though.

apatia77 · 8 Apr 2009 at 15:39

Only problem that VM user have is that they can't play WoW, you just get disconnect every 1-2 minutes, everything else works fine, the problem started early this morning and has not been fixed yet. And this is only for VM users.