Ive just rang up and cancelled my service because im off travelling.
Last month my tv went down for a week and net went down for 2 weeks. (The set-top box died and would not turn on, someone came around and fitted a new one but it turned out the signal was not refreshing properly so i needed a cable modem)
I had to ring broadband support for over 30minutes (£28 on my phone bill) to find this out who said my account would be credited the money spent on the phone to them. Great i though
The cable modem arrived and was fitted a week later
Now i am being told i have to pay a £30 installation fee for the cable modem! I wasnt made aware of any installation fee otherwise i would have cancelled the service there and then. They also said £4.50 is being credited to my account for the 0906 calls!
I cancelled the service and they are coming to pick up the modem and set-top box on the 12th Jan. I told them that i will be cancelling my direct debit with the bank after i have given the 30 days notice (so on 10th Jan)
They said the direct debit needs cancelling with them first otherwise i would get bank charges (
)
I went ahead and cancelled the direct debit with them and told them i would be cancelling it with the bank on the 10th.
She said i needed to ring up and pay the outstanding over the phone of something like £16. Surely i dont need to do this because
A. I have given the 30 days notice
B. I was credited £4.50 for £28 worth of calls to india
C. I wasnt made aware of any installation charge, then told it was £30.50
D. I was on the phone to them for over 40 minutes sorting this out
E. I wont be at this address anyway
Oh I also recorded the call to them where i was transferred 5 times!
Last month my tv went down for a week and net went down for 2 weeks. (The set-top box died and would not turn on, someone came around and fitted a new one but it turned out the signal was not refreshing properly so i needed a cable modem)
I had to ring broadband support for over 30minutes (£28 on my phone bill) to find this out who said my account would be credited the money spent on the phone to them. Great i though
The cable modem arrived and was fitted a week later
Now i am being told i have to pay a £30 installation fee for the cable modem! I wasnt made aware of any installation fee otherwise i would have cancelled the service there and then. They also said £4.50 is being credited to my account for the 0906 calls!
I cancelled the service and they are coming to pick up the modem and set-top box on the 12th Jan. I told them that i will be cancelling my direct debit with the bank after i have given the 30 days notice (so on 10th Jan)
They said the direct debit needs cancelling with them first otherwise i would get bank charges (
) I went ahead and cancelled the direct debit with them and told them i would be cancelling it with the bank on the 10th.
She said i needed to ring up and pay the outstanding over the phone of something like £16. Surely i dont need to do this because
A. I have given the 30 days notice
B. I was credited £4.50 for £28 worth of calls to india
C. I wasnt made aware of any installation charge, then told it was £30.50
D. I was on the phone to them for over 40 minutes sorting this out
E. I wont be at this address anyway
Oh I also recorded the call to them where i was transferred 5 times!
