Virgin Media 'Speed Capping'

[Swordfish]

Just wondering if anyone out there knows the actaul status for the 'capping' that VM do at the mo. I'm on the 20 meg speed and usually get capped about 5ish til 11 ish, yet I've been capped since 1 o'clock today.

 

[Swordfish]

Been on phone for last 20 minutes, on hold now for level two experts (their words not mine).

So far they have blamed

a) my router

b) a virus

c) spyware

d) and they have also suggested that i am usaing p2p software.


All of whihc is garbage!!!

I dont mind getting capped but only in the times they specify. And how do I know if I am in the top 3% of users. I have a feeling they cap everyone.

 

[Swordfish]

I do not use p2p or torrents at all, Never have and never will.

After 46 minutes of conversation I have been told that VM are changing the capping times to 1 pm onwards and not 4pm. They have made no mention of this on their website and apparently I am getting capped for the next 3 days solid. They will however give me a portion off my bill if I complain to Customer Service. What the hell is going on with this shower ????

Follow up 1 - apparently I'm getting capped and so is everyone else that shares my UBR for the next 3 days due to maintenance.

Follow up 2 - Just checked speeds and guess what FULL SPEED - VM are at it !!!! Sneeky capping and removal if you complain.

 

[Swordfish]

Cheers for the comment, but it does clearly state on their website that the traffice management applies for 4pm to 9pm. Like I said I dont mind getting capped and am capped regularly between 5 ish and 11 ish (where does the 9pm come form then?) But for them to say they are doing it from 1pm and NOT telling their customer is underhand and I would hazard a guess a breach of contract.

 

[Swordfish]

A lot of misconceptions in this thread.

If you're on 20meg you CAN be managed between 4:00pm and 9:00pm. To be capped you have to download 3gb or UPLOAD 1.2gb.

If you hit the limit between 4-9 you will be managed for 5 hours.

You're most likely experiencing contention issues/problems with the network.





I'm sorry but they aren't going to cap you from 1:00pm and why the heck would this influence your on-line gaming? Gaming uses tiny amounts of bandwidth.

This post has nothing to do with online gaming at all. I never mentioned it.

What I said was that I suddenly got capped at 1pm, when the cappong is supposed to be between 4pm and 9pm. Virgin Media agreed I was capped, but then turned it around to say they were working on my UBR and everyone was going to be capped to 5 MEG for 3 days. After I came off the phone, my speed returned to full and I have now just been capped after full speeds since yesterday.

What I'm trying to say is that I belive VM can and will cap outwith their represented times of 4pm to 9pm if they wish, knowing full well that the majority of people who use the net will not notice a difference when browsing the web.

 

[Swordfish]

I bet you're just getting low speeds due to issues with the UBR, unless you can find written proof that they have limited everyone on that UBR to 5mb, I won't believe you - not that it's an issue

I take offence to what you say, as I have only said what I was told by VM Technical Support and that was that everyone who share my UBR is being capped to perform maintenance on the UBR. The tone of your reply makes me believe that you are under the impression that I am lying and I started this thread as I have nothing better to do.

Again I state my case, I was told there were no probelms with my connection and that the reason for sloww speeds was either

1) A virus

2) P"P Software

3) Malware/Spyware.

All of which are untrue. After 46 minutes of discussion I was told I was and so was everyone I finished my phone call my speed was back to normal and I did not get capped until the next day.

Again my position is that VM are at it and can and will cap to suit their own pleasure as the majority of people will not notice it.

This thread has nothing to do with on-line gaming, something which I dont do, but merely a rant at the way VM seem to think they can treat there cusotmers. (And I am one there so called VIP Customers)

 

[Swordfish]

I think we need to create a thread where people can post, time, ping, speed and how much they've downloaded that hour (to see if they should be capped or not). Then we can start to see if Virgin are capping everyone or just the top 5% which I dont believe.

Good idea. Just a pointer though its only the top 3% now apparently yet everyone I know who is on VM gets capped ijn the evening. Again something I dont have a problem with if its done correclty and timed properly.

 

[Swordfish]

As the OP I want to share an update to this thread.

AT 10:03 this morning I got manageed again, and on speaking to Level 1 Tech Support I was told that there was maintenace planned on my UBR. On checking the VM site I noticed that there was no maintenance on my UBR at all....

So follows another phone call at which point I was told there was a problem with the UBR and it was getting sorted. Two minutes later they re-booted my modem and said everything was fine.

My download speed was now being maxed out at 1.7 meg. The level 1 tech support could not understand it and after some discussion I was eventually put through to level 2 support who told me the truth straight off. The traffic management software (supplied by CISCO) HAS A FAULT, and can and will cap at any time any connection to their network. Only way to resolve this is for level 2 to take my modem off the UBR and reset it each time I get capped during the day. At least he was honest. Apperently CISCO are working on a repair but no time frame is in place for completition.

 

[Swordfish]

What level of service are you on (M, L or XL) and what rate are you seeing your connection getting capped at?

20 Meg (XL) and i get capped to 5 Meg