Virgin Media

Storm3y

Storm3y

Storm3y

Associate
Joined
29 Dec 2009
Posts
783
Location
Beijing
Just got in from the pub, had no internet for the last 2 hours. Check the VM Status site and everything should be working.

Decide to call 150 (VM Helpline) after getting through the various menu options they then give me a choice to pick hold music from the 70s, 80s, 90s, 00s or Top 40. (Obviously pick Top 40) I've been sat listening to music in a queue for 47 minutes and still no answer.

Luckily my internet is now back online.


I'd much rather have a 5 minute hold to some opera singer and chat with an Indian or Bangladeshi chap or chapess. At least you could actually have a conversation.
 
Spent over a hour on the phone so far... Internet and phone have both been cut off on two occasions this evening.

Not even bothered to update their status checker thingy.
 
Surveyor said:
The status checker thingy reports the status in your area so it's not going to show anything unless it's an area wide problem.
Click to expand...

I think it also requires several reports from customers in the area, or the fault to have been detected/logged by the network staff before it gets updated.

Which is why if it goes out in our street I tend to give a couple of neighbours a bell after a while and they then ring it in as well.
 
Werewolf said:
I think it also requires several reports from customers in the area, or the fault to have been detected/logged by the network staff before it gets updated.

Which is why if it goes out in our street I tend to give a couple of neighbours a bell
Click to expand...

How does giving your neighbors a bell change anything??:confused::confused:

iPad-Bell-Ting.png
 
Virgin are absolute rubbish. I had an order in for TV and the 100Mb, but when the technician eventually turned up (two days later) to install it he refused to do so as my TV and computer are located at the rear of the house.
 
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