Associate
- Joined
- 12 Mar 2013
- Posts
- 711
- Location
- Grimsby UK
So came around to upgrade time, me and the wife upping from a iPhone 7 Plus each to both going for the iPhone X 256gb.
Delivery date for our iPhone X’s was 11/11. I called on the 10th, while actually in the Apple store playing on one, to confirm it’ll be tommorow (11th). Yes I was told l, so I went ahead and bought a nice apple leather case for me and my wife.
Well 11th comes and no info from Yodel so I call VM who say it’s out for delivery and Yodel will contact me.... this is at 10:58.
15:00 - email from Virgin stating that due to the demand they can’t fulfil my order but I should have a update soon
I call VM again on Sunday 12th who now say it is now with Yodel and the delivery will be the 13th. I ask him to please double check, I get nice music for 3 minutes. “Yes sir it’s out for delivery and will be with you tommorow”. I call Work and arrange cover so I can be in for this delivery
Now you all know what happens here.... no info from Yodel and no delivery. Yet again call VM who state that no, no delivery date is on and even if they reprocess the order (why on earth I would want to start again l) that it would be December 2nd now. I ask to cancel both of the 256gb iPhone x’s but they assure me i will have an update in 24/48 hours and credit the account with £50.
Well, today I rang and was given a new number to call = 08001831150
Rang them and explained. The lady said ok I’ll look. And immediately hung up
I rang back and got through and explained all over again who checked with the back office team, who confirmed everything is processed and completed.
The back office team have said the next shipment will be 1st full week off December which will be 4th-8th of December. So god know when we will get our iPhone Xs
Really not happy. Seems they have taken too many orders, I don’t understand why they didn’t know how many they was getting. Other carriers are getting there’s orders out and a colleague of mine on EE ordered on the 5th November and it came on the 13th.
Sorry for the rant and copy pasted text from the VM forums but I feel you guys need to see the customer service VM provide
Delivery date for our iPhone X’s was 11/11. I called on the 10th, while actually in the Apple store playing on one, to confirm it’ll be tommorow (11th). Yes I was told l, so I went ahead and bought a nice apple leather case for me and my wife.
Well 11th comes and no info from Yodel so I call VM who say it’s out for delivery and Yodel will contact me.... this is at 10:58.
15:00 - email from Virgin stating that due to the demand they can’t fulfil my order but I should have a update soon
I call VM again on Sunday 12th who now say it is now with Yodel and the delivery will be the 13th. I ask him to please double check, I get nice music for 3 minutes. “Yes sir it’s out for delivery and will be with you tommorow”. I call Work and arrange cover so I can be in for this delivery
Now you all know what happens here.... no info from Yodel and no delivery. Yet again call VM who state that no, no delivery date is on and even if they reprocess the order (why on earth I would want to start again l) that it would be December 2nd now. I ask to cancel both of the 256gb iPhone x’s but they assure me i will have an update in 24/48 hours and credit the account with £50.
Well, today I rang and was given a new number to call = 08001831150
Rang them and explained. The lady said ok I’ll look. And immediately hung up
I rang back and got through and explained all over again who checked with the back office team, who confirmed everything is processed and completed.
The back office team have said the next shipment will be 1st full week off December which will be 4th-8th of December. So god know when we will get our iPhone Xs
Really not happy. Seems they have taken too many orders, I don’t understand why they didn’t know how many they was getting. Other carriers are getting there’s orders out and a colleague of mine on EE ordered on the 5th November and it came on the 13th.
Sorry for the rant and copy pasted text from the VM forums but I feel you guys need to see the customer service VM provide