Virgin.Net Error 721 woes

[W00dy]

Just moved to a new property and opted for Virgin.Net as ISP (due to not having 12 month contract).

All installed OK and works intermittently, but sometimes I get a "Error 721" code message returned when the modem hangs on "verifying username and password".

I have tried with my Alcatel PCI modem and also the black Speedtouch jobby provided by Virgin.

It doesnt happen all the time, and often if I reboot the PC a couple of times and try again, all is OK.

Any ideas how to cure this? Is it the ISP?

Thanks

 

[tolien]

Yup, it's at their end. Only solution's keep chasing them about it.

Check username/password etc, but if it works intermittantly, then it should be ok.