Virgin or Infinity

Mercutio

Mercutio

Mercutio

Soldato
Joined
11 Jun 2003
Posts
5,238
Location
Sheffield, UK
Assuming you have a choice of either which would you pick?

I have... pretty balanced reasons to sway me.

I'm a BT contractor so get infinity a bit cheaper but it's only going to be the 48Mb service in my area.

Virgin is a TINY bit more expensive for the same service but I got a decent cashback offer to offset it.
 
What's Virgin like in your area? It varies from excellent to unusable dependent on where you are.

I have the option of Virgin where I am but use Plusnet FTTC for it's faster upload and a cheap static IP.
 
Deus Ex said:
BT, they pay taxes, not like that sneaky ****job branson
Click to expand...


BT is BT and Richard Branson is a man who owns a conglomerate of international businesses. I'm sure Mr Branson has created hundreds of thousands of vacancies in this country over his lifetime all of whom have been generating taxes. Furthermore Richard Branson doesn't wholly, or even majority own Virgin Media.
 
Best way to check is go onto the Virgin forums and check your post code out, usually gives you an idea if you live in an over subscribed area. But I would be more tempted to go with BT due to higher upload speeds.
 
Infinity became available in my area last Friday and ordered that night. Getting installed on Wednesday. VM in my village is excellent, but it's pricey. For the same cost as VM (50Mb down / 3Mb up), I'm getting Infinity 2 (estimated minimum of 64Mb down / 20Mb up). Went with Infinity 2 because of the upload speed which is more important to me.
 
https://community.virginmedia.com/t5/Up-to-152Mb/bd-p/Upto152Mb

Their top speed forum (as in the 152MB/sec section) is basically just stuffed full of folks complaining about peak time speeds and the moderators quoting "fault" tickets for when the planning team will be thinking about, looking at, considering, deciding if a particular link that's getting it's ass kicked is worth upgrading.

Meantime their customer service is just booking out countless engineers for pointless checks to "solve speed issues". Wasting their time and their customers...

Screw that.

I genuinely wanted to jump ship as the new place will only be getting 32-40Mb on infinity but it's still going to be better than completely random, unpredictable bandwidth/latency on Virgin. Fingers crossed they get it sorted.
 
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Go with infinity. I've had it for 3 years and never had any issues. 75mb up and 19mb down.

My gf has been with Virgin for 3 months on the 50mb service and we have to reboot the router on a fairly regular basis as WIFI stops working. Download speeds are also very slow compared to BT during busy periods.
 
Check the VM forums for you area before you consider them. When they are good they are very very good, when they are bad.. etc
 
^^ Pretty much the above, high utilisation will haunt you if your area is congested.

Mine is, unfortunately I don't have an Infinity/Fibre option in my area so I'm stuck with VM that is unless I go for a pitiful ADSL option.
 
Got to love people complaining about pointless engineer visits.

Of all the fault tickets I deal with for slow speeds 95% + are traced to equipment related issues or unrealistic expectations of wireless performance.

Expecting 152 meg wirelessly on their 10 year old laptop with a wireless g card in it - that sort of thing.

We work very hard to resolve slow speed issues and congestion but it isn't always a simple or quick fix.

I may work for VM but any posts are my own and in no way reflect the views of VM ;)

Rich
 
I would be tempted to say out of VM or BT, go VM generally.

I've had them for something approaching 15 years and apart from odd blips it's tended to work pretty well, I quite like the fact that when there is a problem as everything to do with the connection is owned and operated by one company there is never any rubbish as two or more companies play "it's your fault" and they can't blame "my" modem...


Dog I can imagine, I've had to explain (in very simple terms) to people why wireless speeds don't mean a thing in regards to their connection, and on several ocassions just given up trying to get them to understand why the only real way to check the speed is ok is using wired connections (someone complaining that their connection was "rubbish" because their Itat couldn't get a good speed, when the Itat in question was old and didn't even have N networking).
Fortunately I don't do it for a living so I get the option to say "ok I've tried to help but you're not listening".
 
Problem with BT - when it works it just works and 99% of the time it just works but when something does go wrong it is an absolute nightmare.

Had Infinity for awhile and (some initial problems aside) speeds wise been able to max out the connection any time of day or night, great uptime and decent pings.
 
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