Virgin Problems

[Walkerie]

If i post some of my downstream/upstream levels, dbs, connection status etc, is anyone able to give me a rough idea of whats causing my drop outs? I dont want to spend hours onto virgin for nothing to happen so want to be armed.

 

[Walkerie]

Its a superhub, and getting

Acquire Downstream Channel 315000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


Sun Aug 21 14:37:51 2011 Critical (3) No UCDs Received - Timeout;;CM-MAC=a0:21:b7:1d:66:6c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Aug 21 14:37:15 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:1d:66:6c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Aug 21 14:37:02 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:1d:66:6c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Aug 21 14:09:07 2011 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:21:b7:1d:66:6c;CMTS-MAC=00:21:d8:d1:e5:3a;CM-QOS=1.1;CM-VER=3.0;
Sun Aug 21 14:08:34 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:21:b7:1d:66:6c;CMTS-MAC=00:21:d8:d1:e5:3a;CM-QOS=1.1;CM-VER=3.0

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 204 55616000 Kbits/sec 315000000 Hz -2.8 dBmV 41.4 dB Hybrid
Locked QAM256 201 55616000 Kbits/sec 291000000 Hz -0.4 dBmV 42.7 dB Hybrid
Locked QAM256 202 55616000 Kbits/sec 299000000 Hz -0.4 dBmV 43.3 dB Hybrid
Locked QAM256 203 55616000 Kbits/sec 307000000 Hz -1.0 dBmV 42.5 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown




Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 45.9 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

 

[Walkerie]

Wired, but we have 2 laptops also on wireless.

 

[Walkerie]

I get 3.7 Mb/sec download and about 350kb/s upload.

 

[Walkerie]

Its been replaced about a week ago, as they sent us a dodgy one, but still getting intermittent problems with cutting out, doesnt seem to be any rythm too it.

 

[Walkerie]

Ill give it ago but its a shared house so the girls arent going to be to happy, worth a test though while there out.

Can i get a different router or anything to route via?

 

[Walkerie]

How does that work then? do you just use a normal cable from hub to other router and connect via that?