Virgin router no Internet signal?

ssmacc · 1 Mar 2010 at 08:53

Hello,

Yesterday my Virgin router stopped receiving an Internet signal (the netgear wnr2000 has a light indicating if the internet is present or not). If I plug the modem directly into the PC I can access the internet. The router is working as I can access my home network, it’s just I cannot receive the internet through it, I have tried re-setting the router. It has worked well for about 4 months.

Anyone had anything similar?

Should I request a new Router from Virgin?

I’m on the 50mb.

Cheers

Nunzio · 1 Mar 2010 at 14:58

I had this this morning, there was a network outage. Seems to be working ok now.

SupermotoMX · 1 Mar 2010 at 15:14

i had the same for a few hours yesterday morning. sorted itself out somehow

ssmacc · 1 Mar 2010 at 16:20

I'm on-line now but I've connected the Modem straight to the PC (not a long term fix as i have 3 PC's on the network), I still had the same problem at 16:00...I'll try the router again at 17:00.

ssmacc · 1 Mar 2010 at 16:38

It must be the router (although i'd like someone to confirm this), i've just plugged the Modem straight into my Procurve switch and the Internet is working fine...I'm not looking forward to talking to Virgin and explaining this...for one i've not got a Virgin phone and its £1min...

Cheers

PhillyDee · 1 Mar 2010 at 16:45

Have you reset the modem? Liek as in a hard reset?

Might get it working!

ssmacc · 1 Mar 2010 at 17:46

PhillyDee said:
Have you reset the modem? Liek as in a hard reset?

Might get it working!

I'll give it a go, i can't even access the router, due to the fact i've got no internet connection...that can't be right can it?