Virgin Speed Issues

citycm

citycm

citycm

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Joined
19 May 2009
Posts
330
Location
Kirkby
I've just had Virgin Media installed (a package with Phone, TV and Broadband) and my Broadband speed is supposed to be 20Mb. I have been running speedtests throughout the day for the past couple of days and the speed varies from 3Mb to 15Mb but has not once hit 20Mb. Is this normal or is it something I should complain about?

Thanks
 
I can't give the speedtest.net site any credit. it says I'm downloading at 13-35mb yet I'm on a 10mb network. If your downloading at 2.4mb/s your fine :). Although it depends on how many people are on your network I belive depending on the speeds you get.
 
Try a few different speed test sites, and if they have more than one location to try from try multiple locations.

I'm on VM 20mb, and have done tests in the past from speedtest.net where it's reckoned my speed from the closest server was about 5mb, from another of their servers about 12mb, and when I did the test on another site i was getting nearly 20mb.

Basically don't trust speed tests too much, they tend to be unreliable*, a better option is to download 2+ (reasonably large 100mb+ each) files from a server that you know is good**, and look at the total download speed you get from that.

IIRC VM have an FTP server from the BlueYonder days that has a lot of games demos and patches on it, which can be a very good indicator of your speed.


*They are trying to work out the speed based on small files being transferred from servers that can be overloaded.

**Remembering that some servers limit your download to them by either connection, or IP (to try and give a reasonable level of service to as many people as possible, rather than letting 5 or 6 people with good connections use up all the servers bandwidth).
 
Thanks for your advice. I thought speedtest.net was reliable but obviously not :).

I will give some large downloads a shot.
 
mine went a bit funny for a week or so -was only getting 2mb

i called them up and they moved me onto a different server, getting 15+ now.
 
Not normal no mine was the same for 2 months.

What you need to do is go to the virgin media newsgroups so go in outlook express and setup the newsgroups then look for virgin.media.support.broadband.cable post in there and they will report it as a fault.
It sounds like over utilization on your UBR but will get sorted if you keep telling them about it.
Btw 3.6MBPS is not possible on 20mbit the max you should get is 3.4
 
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