Virgin Superhub 2 and printer help

sybaris

sybaris

sybaris

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Joined
21 Jun 2010
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infornt of my PC
For a couple of years I have had my Ricoh multifunction printer working without an issue. I last used it to print and scan a day or so ago.

The set up.
My Superhub 2 (the 4th in 12 months) is cabled via a decent cat 6a to my TP Link switch. My devices all run to the switch, though the printer is cabled by cat 6a and goes vai a power line adapter to the switch.

The printer has a static IP which has been reserved in the SH2 and the printer is set up manually. The printer's admin console has a path to my folder where it dumps scans and uses my account to connect to my PC.

My PC also connected via cat 6a to the switch.
Everything talks to each other and I can ping each device.

All of a sudden I can no longer print or scan.
Nothing has changed.... except I have noticed the following.

The blue link light on the SH2 is constantly flashing like crazy and what has always worked as the default gateway setting on the printer 192.168.1.254 now differs to the address showing in the SH2's setting as its IP address, which is 192.168.0.1

This is the extent of my networking skills but has anyone any ideas?
The SH2, the printer and my PC are all in different locations.

I just want to stress, I have not changed anything on the PC or printer.

Please help
 
The Super Hub's IP address should be the default gateway for the network; 192.168.0.1 is the Hub's default IP.

The printer probably doesn't care what the gateway is set to. All of the traffic will be local so there'll be no routing to worry about.

Login into the Super Hub and see what it's doing, there may be a WAN fault.

If there are Powerline adapters on the network temporarily remove them from the equation.

If you haven't powered everything off at the same time then do it. Once everything is off switch everything back on starting with the Super Hub. Give each device a couple of minutes before powering up the next.
 
It's an office MFD and doesn't have wireless. Is it worth looking for some kind of wireless plug on device?
 
My superhub keeps failing dns look ups for some reason,works fine for days then no dns for 30 minutes.
 
APM said:
My superhub keeps failing dns look ups for some reason,works fine for days then no dns for 30 minutes.
Click to expand...

This has been going on for years with NTL/Virgin. I always advise putting the SH into modem mode and using a proper wireless access point with the DNS manually set to 8.8.8.8 and 8.8.4.4. If you wan't to continue to use the SH2, you can go into network properties and under ipv4 set the dns servers to those above.
 
mejinks said:
This has been going on for years with NTL/Virgin. I always advise putting the SH into modem mode and using a proper wireless access point with the DNS manually set to 8.8.8.8 and 8.8.4.4. If you wan't to continue to use the SH2, you can go into network properties and under ipv4 set the dns servers to those above.
Click to expand...

Was just going to suggest this myself.
 
I've been with NTL/Virgin for a very long time and I'm only getting this DNS lookup issue after I was supplied with a new SH2 about 2 months ago.

Just in the process of setting up an Asus RT-N56U in front of the SH now,deciding on what firmware to run on it.
 
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