Virgin Superhub slow wifi speeds

Tingtangmakadingdong · 28 Oct 2013 at 21:52

I am currently on Virgins 120 broadband service but getting roughly 40mbps over wifi, this is on my iPhone 5 and iPad. I know the wifi is fine on the iPhone 5 as I receive over 80mbps whilst on O2 wifi around Docklands. By Ethernet the actually speed is around 100. I heard there could be issues with WPA encryption etc. and I have tried to change this but there's not much choice besides on or off.

Is there anything else I could try? Or do I have to set the Superhub into modem mode and buy new router? If so any recommendations?

Flying_V · 10 Apr 2014 at 09:18

Ah, me too. Just upgraded to 100MB and still limited by 20mbps on WiFi (106Mbps on LAN). Sorry to jump on your thread, but trying to avoid contacting VM!

Nymins · 10 Apr 2014 at 09:19

What Superhub are you using, 1 or 2?

Superhub 1 has terrible wifi. Mine got even worse after upgrading from 60MB to 100MB. Got a Superhub 2 and its been great.

Flying_V · 10 Apr 2014 at 09:22

1. Wasn't such an issue on 30mbps but maybe I can wangle a 2 out of them?

Nymins · 10 Apr 2014 at 10:17

You can try. I was lucky that they sent a guy out to check the line, turned out to be fine. He then went and got a Superhub 2 and just gave it to me which was nice. I just said to him the wireless was pretty bad, which he agreed as he read all the reports about it online and from other customers.

FinnegansLog · 10 Apr 2014 at 11:49

I've got the same issue and they have said they will send out a Superhub 2 for us to put in. Quite good service really

Mark This Day · 11 Apr 2014 at 00:21

my wifi speed

Mark This Day · 11 Apr 2014 at 00:23

buy this

asus n66

Mark This Day · 11 Apr 2014 at 13:12

Tingtangmakadingdong said:
I am currently on Virgins 120 broadband service but getting roughly 40mbps over wifi, this is on my iPhone 5 and iPad. I know the wifi is fine on the iPhone 5 as I receive over 80mbps whilst on O2 wifi around Docklands. By Ethernet the actually speed is around 100. I heard there could be issues with WPA encryption etc. and I have tried to change this but there's not much choice besides on or off.

Is there anything else I could try? Or do I have to set the Superhub into modem mode and buy new router? If so any recommendations?

when in essex are u as i am in southend just been upgraded to 150mb down