Virginmedia connection issue

Dabbles

Dabbles

Dabbles

Associate
Joined
2 Feb 2011
Posts
1,766
Location
Durham
I'm on Virginmedia. I have been for years. When it was Telewest my connection was perfect. It's gradually gone downhill since it changed to Virgin, but today takes the biscuit!

I am on 20Mb cable broadband and over the last few years the service has degraded significantly, but only gradually over time. I have had to call VM out a few times to sort out a few issues with power levels and the like in recent years.

I have noticed recently my connection seems to be 'struggling' and the last time I spoke to VM they told me they had utilisation issues in my area because of unauthorised people tapping into their network.

Today my connection has been up and down like a prossie's knickers, so I called them. They told me that my downstream power level is high. At this point I thought they were going to arrange a technician to call round to sort it, but how wrong was I?! They know about the issue and it will take until the middle of AUGUST to fix!

11 WEEKS!?

They offered me a £20 refund, but I am left feeling that this isn't enough, since I pay more than that a month just for my connection, which I am not going to be able to use for 2 1/2 months.

I am a bit sick of the way VM think they can treat their customers. The connection is superb when it's working, but the customer support is ****E when things go wrong.

Any ideas? Anyone work for VM?
 
Welcome to VM mate.

My area suffers from an Upstream utilisation issue and the fix date has been gradually pushed back from February to March to May and now they are quoting 17 June. Loads of people are unhappy with the service at the moment and it is their fault. They won't admit it but they have way oversubscribed a lot of areas and their deal of upgrading all 20 meg customers to 30 meg just aggrivated the issue.

If we could all get a big community together I am sure watchdog would take a punt at it. Just dont use your Internet first thing in the mornings, between 5pm and midnight on weekdays and all day on weekends and public holidays :S.

VM Sucks
James
 
11 weeks in nothing actually. I know of some issues that have taken VM 11 months to fix. I used to work for them and that is how I know.
 
I had the same issue with my vm connection for ages until i got a decent engineer come out he spent ages going back and forth to the exchange and fitting a load of attenuators (spelling) my signal strength was way too high apparently and it kept knocking my modem out since he came its been spot on ever since, i think it helped i made him a bacon butty and fresh coffee lol but it took him nearly 2 hours and 3 or 4 phone calls and i lost count how many timea he shot up the road but i now have his direct mobile number i i get a issue and he then books it on :-)
 
The past couple of weeks, my peak time rates have just plummeted... Goes down under 1 meg, when off peak we get pretty much our full 10 megs. I say peak rated, but it's from around 5 - 9 In the evening (is this peak? not sure...)
 
That's VM for ya. I signed up for the 20Mb deal i November. They put me on the wrong configuration (got ~5Mb at best, often below 1Mb) and after weeks of digging I convinced them that they screwed up and I was promptly told that I'd have to suffer 15 days' downtime to resolve the issue. Requested a MAC immediately after that. :P
 
IIRC Sky used to subsidise the line "activation" fee if you took a package with them.
If yer after TV and everything else may be worth asking sky :)
 
I was with VM until a couple of months ago. It became practically impossible to use some sites - YouTube & Vimeo to name two. Generally the connection was poor, you'd get incomplete page loads or it wouldn't load at all.

As we have Sky TV I ordered Phone & Broadband and cancelled VM which was just in a child's bedroom. It's costing less and I've never looked back. This 2.5Mb connection is fantastic compared to 10Mb VM. Everything just works. Quickly.
 
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