error

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28 Dec 2024
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I recently had a replacement VM Hub 5 router supplied. Everything was fine until I forgot my NAS password. This was changed in a hurry because I was hacked. Then, stupidly, I factory reset it instead of doing a password reset on my Synology NAS.
That would be okay, but I have to reload the DSM software. I go to Synology (find.synology.com), and it starts to connect the NAS to home to reload the software. After 5 minutes, it says, "Connection failed, check internet settings." Well, it seems that the Nas wants to use 192.168.0.231:5000 , yet the VM router has assigned 192.168.0.231::24.
I have looked at ways to change it but I am at a loss, the router is very restricted in its control services that you can alter.
any help would be gratefully received
 
::24 is most likely /24 which is the IP address range with a subnet mask of /24 (255.255.255.0).

The VM router would not assign a port, the NAS OS has that setup internally itself. I use a Synology OS myself.

Try typing the full address and port into a web browser and see if you can access it that way.
 
Indeed as above - /24 is a 255.255.255.0 subnet mask in CIDR notation and is definitely what's being referenced.

You can check the ARP table for the MAC address to validate it is the exact device you're expecting to be assigned that IP. You can view the ARP table on Windows with arp -a in command prompt/PowerShell/terminal. You might need to ping/generate some traffic to the device first before it will show up in the ARP table.
 
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