Just a word of advice for those upgrading from 50mb to 100mb and this probably includes those from 30mb as they have the new Superhub.
When I first inquired I was informed that I would have to pay a £30 installation fee as well as the £10 extra a month it would cost me. When I queried what needed installing as I already have the Superhub and everything is set up so they just need to 'flick the switch', I was repeatedly told that an engineer needed to come and check... bla bla.
I eventually spoke to a team leader who gave me the same spiel. He then said he would transfer me to tech support who would give me the exact reason (I thought this would be interesting...) After speaking to tech support they said there was no reason to pay an installation fee as there was nothing to be done apart from 'pressing the button'. He then explained this to somebody in upgrades who then did it without charging me the £30 installation fee.
Word to the wise, be persistent.
When I first inquired I was informed that I would have to pay a £30 installation fee as well as the £10 extra a month it would cost me. When I queried what needed installing as I already have the Superhub and everything is set up so they just need to 'flick the switch', I was repeatedly told that an engineer needed to come and check... bla bla.
I eventually spoke to a team leader who gave me the same spiel. He then said he would transfer me to tech support who would give me the exact reason (I thought this would be interesting...) After speaking to tech support they said there was no reason to pay an installation fee as there was nothing to be done apart from 'pressing the button'. He then explained this to somebody in upgrades who then did it without charging me the £30 installation fee.
Word to the wise, be persistent.