virus help!!!

newgamer91 · 16 Feb 2012 at 15:37

my 12 yr old brother was on my dads laptop last night and got a virus, when you turn on the laptop it loads to a white screen with internet explorer couldn't display the page then another windows appears and says the laptop has been locked by the metropolitan police and to unlock it you have to pay via ukash, when you click the 'X' to close the page it just reverts back to the white screen.

when I try to start task manager it doesn't appear and when i press the windows key nothing happens and the only way to turn the laptop off is by the power key.

i have tried to start the laptop in safe mode but it just loads back in to the screens i mentioned above but safe mode with networking and command prompt work, i currently have it in safe mode with networking and have run a virus scan with Microsoft essential but it didn't find anything but the real time protection is off and won't turn back on.

any ideas of how to get rid of this virus without wiping the laptop.

sorry about long post but tried to give as much detail as possible.
thanks

newgamer91 · 16 Feb 2012 at 16:00

running malwarebytes in safe mode now, hope it solves the problem

newgamer91 · 17 Feb 2012 at 10:05

thanks sooo much guys malwarebytes got rid of it now running spybot to get rid of anything else left behind.

newgamer91 · 18 Feb 2012 at 15:30

hi guys, well i thought it fixed the problem but now the laptop is running slow and every time the laptop is started up it says 'configuring update 3 of 3' this goes away after about a minute but it happens everytime and when i start windows update and click check for updates it just stays saying checking for updates, also the 'configuring update 3 of 3' appears when the laptop is shut down. is it best to do a reinstall of windows now?

thanks