Vista: BSOD & Reboots after Login

Westyfield2 · 11 Oct 2008 at 17:25

This is a friends laptop, that I'm trying to help her fix through Txt messages :rolleyes:

It'll bootup, let her login then come up with a BSOD and reboots, with the same happening again etc.
Safe mode works fine.
I got her to make a new user account, and the same problem happens.

The BSOD says "A problem has been detected, and Windows will be shut down to prevent damage to your computer".
The stop code that comes up is "0x0000008E 0xC0000005, 0x81D570E6, 0x95174918, 0x00000000" I think (was hard getting that by sms!)

Am I right in thinking that's probably a virus/rootkit?
& what's the best way to remove it?

Thanks
Ed.

Westyfield2 · 11 Oct 2008 at 17:49

Some more fiddling around, and uninstalling NetMeter has appears to have temporarily cured it.

The thing is, NetMeter has been installed on it for a year (since it was brand new) so I'd guess that a more recent change/update/installation of something else has caused a conflict with it.....

Westyfield2 · 11 Oct 2008 at 19:16

The problem came back, so she uninstalled NetMeter again :confused:

But the problem is still there.

And now I've found out that she didn't actually uninstall NetMeter, she deleted it. & can't remember where she deleted it from

Looks like I'm gonna have to go round sometime and give it a good seeing to....

Princey · 11 Oct 2008 at 20:53

Run some HDD/RAM tests. Sounds like the memory tbh.

GinG · 11 Oct 2008 at 21:30

Westyfield2 said:
The problem came back, so she uninstalled NetMeter again But the problem is still there.

And now I've found out that she didn't actually uninstall NetMeter, she deleted it. & can't remember where she deleted it from

Looks like I'm gonna have to go round sometime and give it a good seeing to....

may aswell see if you can sort the laptop out whilst your round there.

Dingleberry88 · 11 Oct 2008 at 21:52

Not using Kaspersky is she?

I had a BSOD because of some update problem a few weeks ago.

Westyfield2 · 11 Oct 2008 at 22:23

GinG said:
may aswell see if you can sort the laptop out whilst your round there.

Westyfield2 · 11 Oct 2008 at 22:24

Dingleberry88 said:
Not using Kaspersky is she?

I had a BSOD because of some update problem a few weeks ago.

Thanks for the idea, but she's running Norton

Deleted member 77746 · 11 Oct 2008 at 22:29

Westyfield2 said:
This is a friends laptop, that I'm trying to help her fix through Txt messages

It'll bootup, let her login then come up with a BSOD and reboots, with the same happening again etc.
Safe mode works fine.
I got her to make a new user account, and the same problem happens.

The BSOD says "A problem has been detected, and Windows will be shut down to prevent damage to your computer".
The stop code that comes up is "0x0000008E 0xC0000005, 0x81D570E6, 0x95174918, 0x00000000" I think (was hard getting that by sms!)

Am I right in thinking that's probably a virus/rootkit?
& what's the best way to remove it?

Thanks
Ed.

Say your going to have to come around and format her....err the laptop? and then while your there just have a drink or something then just do her? and remember to fix the laptop.

Seriously though it's fun lol.

Dingleberry88 · 12 Oct 2008 at 00:04

Westyfield2 said:
Thanks for the idea, but she's running Norton

That's worse than a BSOD!