VM 2mb connection - should this not be 10mb?

Confused · 27 Dec 2011 at 20:40

Hi all,

Christmas & New Year at the GF's, who has Virgin Media cable. She's complaining that it's running slow (the 1GB of RAM in her laptop running W7 is being rectified as soon as OcUK despatch & deliver some more memory!) and it seems the culprit is that she's still only on 2mb!

Going to 192.168.100.1 (the IP for the cable modem) shows it synced at 2mb/256kb!

As I'm on ADSL at home, I'm not too hot on current cable speeds, but didn't they upgrade everyone to 10mb no matter what? Could we call them up and get them to up the speed?

Cheers!

PhillyDee · 27 Dec 2011 at 20:42

Ring them up? Pretty sure the bottom speed is 10mb and it should have been upgraded by now! It may have required a new modem, but probably shouldn't have.

Confused · 27 Dec 2011 at 21:06

Yeah I think we'll be calling in the morning.

Hoping someone can as much as confirm that she's supposed to have been upgraded to 10mb and the fact that it hasn't can be used to batter them with!

KIA · 27 Dec 2011 at 21:55

http://www.broadbandtvnews.com/2009/02/24/virgin-upgrades-broadband-speeds/

Confused · 27 Dec 2011 at 22:23

ooh, thanks KIA, I'll use that as some ammo if they try to tellus that we won't get a free upgrade