VM ata it agian !!

Swordfish · 21 Jul 2008 at 10:32

As I write this I am holding for level 2 Tech Support at VM, as my speed has been managed.

At 10:01 am today my speed dropped to 4.57 MEG from the ususal 18.67 Meg. Level 1 Tech Supoort has told me that as I am a heavy user (their words) I am being manged for the next 24 hours !!!

When I pointed out their own policy and that I should not be managed until I have downloaded 6 GB from 10 am onwards, I should receive full speed.

Phone call finished and they have admitted that at 10:00:02 (2 seconds past 10) I was managed!!!

I have asked them to remove my modem from the UBR and re-instate to resolve the issue, and the wont do it as that means the counters for my modem will be re-set and anything I've downloaded between getting managed and now would not be counted!!!! How pety. I have been giuven £10 credit on my bill for my trouble whilst they investigate this issue, but level 2 tech support say this is not an isolated case as they are being inundataed with messges via the newsgroups regarding it.

Anyone else suffering !

EDIT: VM has just phoned me back and asked me to check my download speed at 3 pm !!!!!!

Swordfish · 21 Jul 2008 at 11:22

Is this and Iisolated case or are there others out there being managed at wrong times ?

Swordfish · 21 Jul 2008 at 12:20

It looks like Be will be available here in October, might see what it'll cost me for SKY+,tele ond BeADSL.

Swordfish · 21 Jul 2008 at 12:56

I know they did have a fault with the CISCO software that controls the management system, but was assured that it was fixed!!

Guess not

Swordfish · 21 Jul 2008 at 20:02

Mattey1 said:
I get managed when they see fit even if I've only just turned my computer on for the day & watched 2 or 3 HD trailers off apple. I got managed for a week straight cause they said I was a heavy user :/

Sureley this is in contraventuon of the contract between VM and their customer?

Swordfish · 21 Jul 2008 at 20:04

PS - My Speed went back to full speed at 3:01 pm. Waiting on the 9 pm management time to kick in now. If I get capped at 9pm without downloading anything, then I'll be back on the phone again.

Swordfish · 21 Jul 2008 at 21:35

Currently 9:35 pm and still getting full speed. According to there STM policy I should not not get managed until after I d/load 3 GB after 10 am tommorrow - lets wait and see shall we.