Vodafone FTTH - User Reviews

BDEE

BDEE

BDEE

Soldato
Joined
21 Apr 2011
Posts
3,210
Anyone here on this connection? Specifically the Pro 500?

Currently able to order 500/68 for £29 a month which seem decent when compared with BT, EE and Zen who are the others offering FTTH in my area at the moment. We only just went live so slim choice at the moment and the 900 packages are rather pricey, but this looks decent for a first into FTTH.

My worry is I was previously with Vodafone on an 80/20 FTTC package and the service was terrible. Awful traffic shaping, so as soon as one device did something it affected latency immediately on another (e.g. You would suddenly start to ping at 300 gaming whilst receiving picture messages on your phone) so this kinda puts me of a little bit and lean towards BT, which is £45 for 500/73, the nearest comparable.

I don't know who has laid our infrastructure, but I imagine it will be openreach as we are just a small village. YouFibre were meant to install last year, but never materialised.
 
If it's 500/68, it's going to be OR, you should be able to double check with the ThinkBroadband map or the CityFibre checker.
CityFibre laid out the cables for me, but I am with Vodafone. I've had no issues in the past 2 yrs now that I've been with them, very low & stable latency.

You don't tend to have the same issues in terms of latency that you see on FTTC, if your pipe isn't big enough you will of course see a spike in latency irrespective of provider without QoS.
But when you have 500Mbps+ this isn't as much of an issue usually.

Only criticism I do have, but hasn't really affected me, is their customer support which isn't the best, as it's hard to find across competent people but luckily I haven't needed to contact them much, only for PPPoE information and to sort out a billing issue when changing packages.

Traceroute
SmokePing
 
0007 said:
If it's 500/68, it's going to be OR, you should be able to double check with the ThinkBroadband map.
CityFibre laid out the cables for me, but I am with Vodafone. I've had no issues in the past 2 yrs now that I've been with them, very low & stable latency.

You don't tend to have the same issues in terms of latency that you see on FTTC, if your pipe isn't big enough you will of course see a spike in latency irrespective of provider without QoS.
But when you have 500Mbps+ this isn't as much of an issue usually.

Only criticism I do have, but hasn't really affected me, is their customer support which isn't the best, as it's hard to find across competent people but luckily I haven't needed to contact them much, only for PPPoE information and to sort out a billing issue when changing packages.
Click to expand...

I was trying to find a site like that - Thanks. Although it doesn't appear to be updated yet as it is saying I can't get a FTTH connection. I think they literally laid the new infrastructure about a week ago as they were working on the local exchange and had days of work in under the inspection covers, so maybe it just isn't updated yet. City Fibre website says they aren't here and OR website is stating we are connected, so it will be OR indeed. Not sure what difference it makes really though other than if being on BT through their own network holds any superior advantage that justifies the large cost gap
 
I've just ordered Cityfibre Vodafone 900/900 for £29pm. Tried to get it down to £26 via my Dad's contract but vodafone support are useless at changing his account from a business one to a home one - probably a sign of things to come.
 
Disco_P said:
probably a sign of things to come.
Click to expand...
Customer support isn't the best, but you probably (hopefully) won't have to contact them at all about the connection itself.
Probably the only issues you'll face is when you've got to deal with billing, that's how it's been in my case.

Anyway that's a very good price, I'm paying £31/mo for 900/900, w/ no CPI increases.
Was paying £52/mo previously for about 15months.
 
0007 said:
Customer support isn't the best, but you probably (hopefully) won't have to contact them at all about the connection itself.
Probably the only issues you'll face is when you've got to deal with billing, that's how it's been in my case.

Anyway that's a very good price, I'm paying £31/mo for 900/900, w/ no CPI increases.
Was paying £52/mo previously for about 15months.
Click to expand...
No CPI increase is pretty dope, I am probably gonna have to eat a nice 10% price hike next year for no real reason
 
Has any one experienced transferring old phone number to this service as well?

My parents who still use a landline don't want to lose the phone number they have had for over 40 years its a deal breaker for them.

Ofcom really need to get on top of this CPI stuff and price increases all of these providers are exploiting it. (It should be simple you sign a contract for a price that is the price for the time period and most of these providers force long contract now so no way of skipping increases)
 
edGfaCTor said:
Ofcom really need to get on top of this CPI stuff and price increases all of these providers are exploiting it. (It should be simple you sign a contract for a price that is the price for the time period and most of these providers force long contract now so no way of skipping increases)
Click to expand...
Yeah, I don't mind a price increase by CPI, but why the 3.9% increase on top of that? What are you doing that justifies that increase?

VM were very good about this, got a letter about a CPI increase and were given 2 months to end the contract window early even though my contract with them meant that my price wouldn't actually increase.
 
Having an awful experience with Vodafone, joined their 100 FTTP/FTTH deal. Red blinking internet dot on box since activation and no internet, must have rung about 30 times to try and push the issue. My old copper line still working, its gone through to openreach who are taking an age to deal with, engineer failed to show and now they say they're trying to sort remotely, 48 hours! . Has anyone had any issues with getting connected?
 
Didn't they test it when they installed it for you? That's what they did for me, and I assume/hope that'd be normal procedure. @bailes550
Is the red dot you speak of on the ONT or your VF router.
 
Red
0007 said:
Didn't they test it when they installed it for you? That's what they did for me, and I assume/hope that'd be normal procedure. @bailes550
Is the red dot you speak of on the ONT or your VF router.
Click to expand...
Red dot is on the router, they couldn't test as first router got lost in the post and new arrived late. Fun times, another engineer tomorrow. Let's see if they turn up
 
Finally online. What a messy start! The original engineer didnt register the ONS box properly which meant things werent synced up. Only took about 30 phone calls of pestering them to keep things moving. Can imagine some less pushy people would have been waiting weeks to sort that sort of thing. I'll be claiming the compensation!
 
I had the 500mb/s Pro package installed last month (going from BT Broadband FTTC), after reading all the horror stories I was crossing my fingers I wouldn't stray from the "happy path", but for £32pm +£150 voucher (BT wouldn't budge on price £46+price rise at time of negotiating) I was willing to take the risk.

Apart from the (non-)issue of the landline not working initially (essentially it is provisioned separately from the broadband element a day or so after the broadband migrated and a factory reset was required of the Vodafone hub to copy the configuration file after it eventually transitioned from BT, information gleaned from the Vodafone forums, which I recommend having a read of), it's been smooth sailing, good speeds (wired) and great latency. I'm using my own WiFi APs so can't comment on the WiFi of the THG3000 really, but it seemed OK for the short time I used the WiFi on it, one good thing about the supplied router is it allows you to choose your own DNS, which is a plus point over the BT Smart Hub(s).

Be aware if you do need a landline you will probably require an adapter to get your existing DECT handsets working (it's not included in the box they send to you); Vodafone chat support gave me £10 credit off my first bill to buy one (£3.99 on Amazon), which was nice. Vodafone support seem a bit clueless but polite, but my recent interactions with BT have been pretty similar, so not worth the premium, but time will tell if a real problem needs sorting.

NB. This is on an Openreach provisioned line, not Cityfibre.
 
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