Vodafone Home Broadband

Soldato
Joined
30 Sep 2005
Posts
16,810
Hi Everyone,

I joined Vodafone home broadband back in September, and I'm starting to really regret it!

The only reason was because the superfast 2 package was £20 a month, and they gave you a free google home hub max worth £200 (which I sold on ebay for £150 after fees).

Unfortunately, as the saying goes, you really do get what you pay for.

It first started playing up over Christmas when Santa got me an apple watch. Multiple calls to their customer services, and reading on the forums, turns out the vox3 router has issues with apple watches and constantly crashes! Yup, believe me, when I turned the watch off it's ok....turn the watch on, and the router crashes. Crazy!

anyway, I goes out and buys a TP Link Deco mesh wireless system which sorts everything out. The biggest problem though, despite it syncing at 67mb, is that the internet is soooooo SLOW! I've now hard wired as many devices as I can (sky box, xbox, powerline ethernet to PC), yet it's still just painfully slow.

Lastnight the mrs (I'll say it was her to avoid ridicule) downloaded an episode of magnum pi on the sky box which was 2.2gb. It took nearly an hour!

We've had an openreach engineer out (like rocking horse poo they are) who basically said every cabinet in the UK is now over capacity, but managed to find us the cleanest line possible, yet it's still crap.

My gut tells me it's not the actual line, which if it's syncing at 67mb, should be getting 67mb. It's vodafones network isn't it? My previous supplier was sky, and I'm sure that was quicker. The provider before that was BT, and I have a feeling that was quicker again!

so, anyone else had issues with vodafone? I've submitted a formal complaint to see if they'll let me out of my contract early. BTs package is £35 a month, so although I'll be £15 a month worse off, I think I'll be happy paying the extra if it's going to be useable, or maybe I should go back to sky?

Worse case I have to wait till September, but you forget how everything these days needs the internet. Even watching sky in the bedroom last night, the voice button didn't work as we kept getting a message saying "check your skyq box has an internet connection"....and the apple tv keeps buffering. Urgh!!!!!!
 
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If you can get out of your contract early and dicide to go BT then there is definetly room to haggle on their prices as I'm paying £34 for the FTTP 150mb. I doubt they would go much lower than £29 but every bit helps and their broadband is generally pretty reliable.
 
The Openreach guy doesn’t know what he’s talking about, Vodafone’s issue is their network is severely under provisioned and unable to keep up with their marketing efforts. There are people in their forum reporting sub-10Mbps throughput on the 900Mbps Gigafast service.
 
The Openreach guy doesn’t know what he’s talking about, Vodafone’s issue is their network is severely under provisioned and unable to keep up with their marketing efforts. There are people in their forum reporting sub-10Mbps throughput on the 900Mbps Gigafast service.

I think it was more the fact my line is losing 13mb+ in the short cable run. My house is right near the green cabinet. He said the location of my house should get the full 80mb (and 11 years ago when we first moved in, it was syncing 78mb). So he is right in that regard. The main issue with my woeful performace though, is as you say, the vodafone network. I have a feeling if I were to move to BT, I'd be actually getting the 67mb my line is now supporting.
 
It's not a capacity issue that's seeing your sync rate drop, it's crosstalk, which isn't fixable until people start migrating away from FTTC. To lose 13Mbps due to it though is pretty severe.
 
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