with vodafone your allowed to upgrade after 9 months ive had hrs of conversations with vodafone , they once said to me i couldnt have the phone i wanted, so i just threatend to leave , they phoned me back pretty damn quickly and aranged to let me have the handset i wanted.
tel your sister to phone up and request her PUK code and say that she wants to leave.. see if they get in touch and offer her something i bet they will, they wont however cancel the contract by a verbal agreement if she requests the PUK code u have to pass it on to another operator in order for your contract to be terminated.
call their bluff , trust me it works.
oo having just read your post again , how long into this 18 month agreement is this ? if its like 2 months then forget it
tel your sister to phone up and request her PUK code and say that she wants to leave.. see if they get in touch and offer her something i bet they will, they wont however cancel the contract by a verbal agreement if she requests the PUK code u have to pass it on to another operator in order for your contract to be terminated.
call their bluff , trust me it works.
oo having just read your post again , how long into this 18 month agreement is this ? if its like 2 months then forget it
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For as long as you are under a contract then Vodafone can do whatever they like.
It doesn't matter if you're 11 months into a 12 month contract, 17 months into an 18 month contract - at the end of the day you are under a contract and you have to pay it.
Being "allowed" to upgrade before the end of your contract is again up to Vodafone and if they say no then what exactly are you going to do?
If you're 9 months into a 12 month contract then you've still got to stay with them for another 3.
In July this year she will be out of contract and at this point she has numerous options.
Firstly, by default she'll move onto a "month by month" payment automatically, so she'll be still paying a monthly fee but can cancel at any time.
She can upgrade with Vodafone - give them a call, see what phone she's interested in and they will do her a deal.
However that will put her under a new 12-18 month contract to Vodafone.
Alternatively she can request her code and take her number to another network and get a phone from them.
However once again she'll be under a 12-18 month contract, so she can get a new phone in July but that will be it until the end of her next contract.
If she chooses to move to another carrier she will be offered a deal with Vodafone to stay - telco's prefer not to lose customers.
However in this day and age the deals are only offered up to a certain point and depending on just how much she is worth to the carrier.
The talk you see of people saying how they only spend £15 per month yet get brand new phones for free and reductions so they are paying nothing per month are either O2 customers from the past few months (when O2 were attempting to increase their customer count ready for their take over), BS (people love to "embelish" online, or because they are spending a lot more than £15 per month.
Bottom line - your sister is under contract until July.
There is nothing she can do until that time, so the carrier are simply getting their full contract money out of her before making the initial loss by supplying her with a brand new, subsidised handset.
It doesn't matter if you're 11 months into a 12 month contract, 17 months into an 18 month contract - at the end of the day you are under a contract and you have to pay it.
Being "allowed" to upgrade before the end of your contract is again up to Vodafone and if they say no then what exactly are you going to do?
If you're 9 months into a 12 month contract then you've still got to stay with them for another 3.
In July this year she will be out of contract and at this point she has numerous options.
Firstly, by default she'll move onto a "month by month" payment automatically, so she'll be still paying a monthly fee but can cancel at any time.
She can upgrade with Vodafone - give them a call, see what phone she's interested in and they will do her a deal.
However that will put her under a new 12-18 month contract to Vodafone.
Alternatively she can request her code and take her number to another network and get a phone from them.
However once again she'll be under a 12-18 month contract, so she can get a new phone in July but that will be it until the end of her next contract.
If she chooses to move to another carrier she will be offered a deal with Vodafone to stay - telco's prefer not to lose customers.
However in this day and age the deals are only offered up to a certain point and depending on just how much she is worth to the carrier.
The talk you see of people saying how they only spend £15 per month yet get brand new phones for free and reductions so they are paying nothing per month are either O2 customers from the past few months (when O2 were attempting to increase their customer count ready for their take over), BS (people love to "embelish" online, or because they are spending a lot more than £15 per month.
Bottom line - your sister is under contract until July.
There is nothing she can do until that time, so the carrier are simply getting their full contract money out of her before making the initial loss by supplying her with a brand new, subsidised handset.
In short, the deal she chose was instead of a new phone.
She would have agreed to a further 18 months contract when she was offered 1/2 price line rental. Not everybody wants (or needs) a new phone every 12 months so they have promotional discounts for people who don't take take a new handset.
As others have said, it looks like she is bound by her current contract until July. You can normally upgrade from Month 16 in the case of 18 month contracts (8 weeks prior to end date of contract) but it is solely their discretion whether they offer her an upgrade earlier than that.
Of course, an option would be downgrading her tariff right down to the lowest, paying for the remaining months' line rental in one go (although I'm not sure how the half price line rental offer will work out) and then ask for the PAC number to leave immediately. Plenty of good cashback deals around that would even make leaving right now worthwhile, although you have to be quite diligent in the claim process.
She would have agreed to a further 18 months contract when she was offered 1/2 price line rental. Not everybody wants (or needs) a new phone every 12 months so they have promotional discounts for people who don't take take a new handset.
As others have said, it looks like she is bound by her current contract until July. You can normally upgrade from Month 16 in the case of 18 month contracts (8 weeks prior to end date of contract) but it is solely their discretion whether they offer her an upgrade earlier than that.
Of course, an option would be downgrading her tariff right down to the lowest, paying for the remaining months' line rental in one go (although I'm not sure how the half price line rental offer will work out) and then ask for the PAC number to leave immediately. Plenty of good cashback deals around that would even make leaving right now worthwhile, although you have to be quite diligent in the claim process.