VoIP Providers

Russinating · 24 Apr 2019 at 11:13

There's no real section where this fits and I know if it goes into a hardware subforum I'll probably get 1 response in a couple of months!

Can anyone recommend a VoIP business provider that you or your busines suse (or a residential provider you're with that also has business packages)? We're currently with Vonage and have been for a number of years but they've been absolutely useless the last 6 months odd so we're looking to jump ship.

TIA!

Russinating · 25 Apr 2019 at 09:40

Just after a Vonage alternative really. It's a shame because we've been with them since 2009 but there's been a catalogue of repetitive problems over the last 6 months and the service has been shoddy, on top of a rubbish portal (we're on the box-based package as an old customer, and - apparently - can't 'upgrade' to cloud based :rolleyes:

).

RingCentral look like the only real contenders without paying an arm and a leg.

I laughed because I spoke to someone on Virgin's Cloud Voice page... their landing page has a video with a guy claiming Virgin's fibre and voip is the same price as the 6MB line they had before. Cue the live chat agent telling me their voice packages start from £87+VAT pm with a minimum of 5 lines. Wut :eek:

.

Russinating · 1 Aug 2019 at 18:09

Have to say, been with RingCentral for a couple of months and they've been pretty decent.

Russinating · 29 Jul 2020 at 23:46

We've been using Ring Central for over a year now and no problems, 7 users, switching to working from home was a non-issue during lockdown etc.

Russinating · 30 Jul 2020 at 12:10

Contacted Dial 9, good pricing, but they don't have their own desktop software. Is anyone else using a third-party VoIP software for them or any other provider?

Russinating · 17 Aug 2021 at 11:22

Reviewing this again as things have obviously changed hugely over the last 18 months; hardly any of our clients use the phone anymore and everything is a scheduled video call rather than a phone or conference call.

We have 7 users/lines and we barely need 1. But what we do need is the flexibility to pass an incoming call to a colleague (we could just physically pass a handset but that feels very old school and clunky now, plus handsets aren't great vs headsets for longer calls to take notes etc). I think even if a 2nd call came in and the line was busy, it going straight to voicemail wouldn't be the end of the world for our line of work.

Our current provider RingCentral don't allow the above. You can't even login to 1 line via 2 devices. Does anyone know of any that are a bit more agile (multiple desks/logins per line)?

Russinating · 17 Aug 2021 at 12:12

Etheco said:
Seems you sort of need to have Ring Groups so it rings around everyone until someone answers, or falls back to voicemail if no one picks up after 30-60seconds.

We have recently moved everything to VoiP with Gradwell which uses 3cx for the software and on here we can setup ring groups and fallbacks.

We also use Shard Parking that allows anyone to put a call into a Shared Parking spot that anyone else can pick up that line, so here people tend to just shout "John Call on line(Shared parking) 1 for you"

Yep exactly. How much are they charging?

Russinating · 17 Aug 2021 at 13:10

the-evaluator said:
Microsoft Teams can do all of that though if you're not using Teams or Office 365 already the implementation would be pretty hefty.

Yeah not using either of those, we're Google-based.