VPN error help needed

Ish · 21 Apr 2018 at 09:31

Hi

I need some help diagnosing this VPN error please. Our VPN was working fine and then just stopped working. We are running server 2016 and using a PPTP VPN connection.

When I try and connect via VPN from home it says VERIFYING YOUR SIGN IN INFO and then the password box comes up. Before I can type in the password in the background text it will say:-

Can't connect to ABC VPN . The connection was terminated by the remote computer before it could be completed.

How do I diagnose this further?

Hellsmk2 · 21 Apr 2018 at 12:15

If the remote computer has terminated it, Can you access that and look at the logs? It's probably something simple like a setting mismatch.

brendy · 21 Apr 2018 at 15:51

Maybe a daft question but is your router blocking it? I know the virgin kit used to be set by default to not allow VPN traffic.

Ish · 21 Apr 2018 at 23:51

brendy said:
Maybe a daft question but is your router blocking it? I know the virgin kit used to be set by default to not allow VPN traffic.

Sometimes you miss the most obvious things. This made me remember that a while ago I had to factory reset the Draytek router we have and by default it uses the router to process VPN rather then forward the request on.

Thanks for all the suggestions everyone.