VPN problem

henleyryan · 13 Sep 2012 at 14:35

Hi

I've been using Windows 7 PPTP services to connect to a synology DS412+ at home for ages, however recently it stopped working about the same time the super hub updated and also the software on the synology box updated.

I know the VM not so Super Hub has a bad reputation so ended up doing a complete reset to factory defaults. That helped a little, the VPN connection no longer fails completely, it gets to the User/Password check then waits for a while before timing out.

I've rebooted the Synology box, turned the service off/on and just uninstalled the VPN app completely then re-installed.

Still the same issue.

Any geniuses able to give me a pointer?

Oh, I also though it may be a beyond my control network issue blocking pptp so i've tried openvpn too but that just fails with a timeout, it doens't tell me whether it got as far as checking user/password.

Regards
Ryan

PistolPete · 13 Sep 2012 at 15:21

Start at the beginning. From inside the LAN can you VPN into the Synology?
If not, fix that first, then tackle it from outside.

henleyryan · 13 Sep 2012 at 15:48

Thanks for the idea. I've connected into the Synology from the internal network and it all goes through perfect, on all the different usernames. (Using PPTP)

That leads me to believe it is the Router/Modem. First port of call on that seeing as I've already tried a full reset was to try disabling the firewall. It seemed to work once but when I tried again to make sure, it went back to 'hanging' on the 'Verifying Username' part, then timeout.
I've tried turning the firewall back on and off again. Then a reboot to make sure the settings have changed, but still hangs at the 'verifying user/password' point.

It's unlilkely it is the client end as I'm on a works internet that is incredibly unlikely to have changed. I've also had two friends try to access the server from completely different areas and they have the same problem.

mejinks · 14 Sep 2012 at 15:32

Have you tried turning on the "allow pptp" under the content filtering settings?

leigh_boy · 14 Sep 2012 at 15:36

I might be reading this wrong, but has your lan subnet changed to be the same as the vpn subnet?
e.g LAN 192.168.0.0
VPN 192.168.0.0 Local side
if so a vpn wont work if so and need to be different

local lan 192.168.0.0.

vpn side 192.168.10.0