VW dealership problems, faulty boot.

Nazca

Nazca

Nazca

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My Dad's Passat's boot is faulty. It won't close.

He sent it the local VW dealership who "fixed" on Friday. The fault came back a couple of days ago.

My Dad took it back yesterday asking for them to do it properly, and they want to charge him again. I personally think that if they didn't do it right first time, when he payed £125, they should do it for free now.

They want to charge him another £100 parts and labour to fix it now, which I think is absurd.

Although the initial invoice states at the bottom:
"Advise if fault re-occurs, may require boot locking solenoid as found to be seized when replacing lock, lubricated & seems ok."

I think his options are:
1) Pay the dealership
2) Complain that the job wasn't done properly first time
3) Go to the local garage to get it fixed.

What do you think he should do?
 
so what did they do the first time round?

if all they did was unsieze and tell your dad if it does again the solenoid will need replacing, and this time they want to un-sieze and replace the solenoid, then you've just got to pay up.

They didnt fix the cause, they just addressed the issue at hand - the boot wouldnt open. Addressing the root cause by replacing the solenoid will cost more. However I would argue that they should have done that first time and negotiate a discount on labour costs if they never gave your dad the option of replacing the solenoid when it was in the first time and just dropped a note on the paperwork for him to read when he got it back. They should call you while they have the car in to make a decision on things like this.
 
Wait, am i understanding this correctly - he paid £125 for them to lubricate the lock, but now they only want £100 to fit a whole new part?
 
Nazca said:
I think they just fitted a replacement lock.
Click to expand...

you need to be sure what exactly the bill was for.

If thats the case i'd be taking it back and arguing they've replaced the wrong part. It says on the invoice it may need a new solenoid. So they know this, and apparently replacing the lock has done nothing.
 
I'm looking at the bill now.

It says:

Work requested: C + R boot not closing
Work Completed: C + R boot not closing

Parts used: 3B5827505M LOCK

ATTENTION:
Advise if fault re-occurs, may require boot locking solenoid as found to be seized when replacing lock, lubricated & seems ok
 
Hmm

so they're taking the point of view that the broken solenoid in turn damaged the lock so both parts need replacing.

I'd be asking for a discount on labour for them not replacing it first time round when the invoice clearly says it may need it.

If they thought it may need it, they should have rang to ask your dad if he wanted it or not to save the hassle and extra cost of coming back.

Don't think you'd be able to argue that it should be a free repair however as it requires extra parts.
 
MrLOL said:
I'd be asking for a discount on labour for them not replacing it first time round when the invoice clearly says it may need it.
Click to expand...

This I agree with. The solenoid was seized and they state it 'may' require replacement?! Unless they thought it was somehow seized because of the lock or something :confused:.
 
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