VX2835wm prob since new update.

Fothsn · 8 Feb 2009 at 15:57

Got a ViewSonic VX2835wm just updated my Xbox and now I can only select 480p via HDMI :confused:

Tried my Elite and Premium on the same monitor and it’s the same story only 480p selectable, what the heck has happened? Was fine before the update.

Fothsn · 8 Feb 2009 at 16:02

Yep its broke it again

Fothsn · 8 Feb 2009 at 16:51

Mine is only around 5 months old, was bough on the HDMI capabilities so yes it’s a joke the monitor doesn’t work properly via HDMI

Please let me know how you get on and I will ring them as well and complain, also mine suffers from the blue screen problem not going to sleep.

Fothsn · 8 Feb 2009 at 17:41

Yep very strange as mine is a newer model but still has the blue screen problem, it’s a cracking monitor despite these issues and I would love to keep it but the HDMI issue is a major one and needs sorting.

Fothsn · 9 Feb 2009 at 17:52

Have you being in touch with ViewSonic Demon?

Fothsn · 9 Feb 2009 at 18:08

I fired them a quick email off, hopefully will get a response back and take it from there. They are a USA based I believe so RMA might be a long one!

Fothsn · 13 Feb 2009 at 14:34

Well this is a strange reply :confused:

Dear Mr. Fotherby,
Thank you for contacting ViewSonic Technical Support.

I understand you have concerns using your monitor with your xBox. I appreciate that you took time in expressing your concern to us and I will be more than willing to assist you with this.
Please understand that your monitor was designed for computer video only and not tested for game consoles.
For further support on your monitor, kindly contact ViewSonic UK. Their support page is http://www.viewsoniceurope.com/uk/support/Customercare.htm
If you have other technical concerns, feel free to contact us again.
Thank you for giving us the opportunity to assist you.

Sincerely,
Jay-Ralph
ViewSonic Technical Support
(800) 688-6688 (USA)
(866) 463-4775(Canada

Fothsn · 13 Feb 2009 at 19:46

Yep its bad as its sold as 1080p as you mention so you think that an Xbox would work fine with it, I wonder if it’s the same with an PS3? I have hooked up my SkyHD box to test it via HDMI and it works perfect, I may have to borrow a friend’s PS3 and check this, you would think as its 1080p it would just work like plug and play

Please keep me informed mate you seem to know what you are doing

I am dying to get it working I play on a 50’ Plasma but my brother plays on my ViewSonic I hate him playing on my main TV!

Fothsn · 13 Feb 2009 at 20:35

Ah! good stuff

I cannot see an email address to use?

Hosted the file here .....removed...

Fothsn · 13 Feb 2009 at 21:24

Just updated the EDID it said it was successful, however it hasn’t done anything

Fothsn · 13 Feb 2009 at 21:35

Yep unplugged the monitor and Xbox even done a video reset on the Xbox, all I can select is 480p, if you could send my yours over ill see if that will work

Fothsn · 13 Feb 2009 at 22:04

Just tried the above, still no joy.

Fothsn · 13 Feb 2009 at 22:26

Yep I have used my Elite and Premium but can only select 480p I only have it connected via HDMI, this is strange then I wonder what is causing the problem? :confused:

Fothsn · 13 Feb 2009 at 22:30

Ah! you know what I have it connected via VGA

I will give it another go

Fothsn · 13 Feb 2009 at 22:58

Demon said:
Fingers Crossed !

I need to buy you a drink!

Its finally working I can select 1080p in the Xbox menu and the monitor displays the image correctly and perfect!

Thanks for the help mate very much appreciated, I now have sound via HDMI and full 1080p

You need to be hired by ViewSonic and sort the issue out no doubt the problem is worldwide!

Thanks again!

Fothsn · 13 Feb 2009 at 23:26

Demon said:
No problems!

I know what you mean about Viewsonic.. I swear they probably have a load of boffins trapped in a room with the most expensive kit known to man developing this stuff, and we can out do them with sheer brute common sense and 'google'..

I work in a place where the level of degree is mightier then the ability to tie your own shoes laces when it comes to who they employ, and this kinds of thing is oh so common!

I should start a university course in 'spotting the bleedin obvious and common sense 101', with all lectures held in the 'Fox and Hound' seminar room and daily physics experiments involving coloured balls and pockets!...

I'm glad I don't know much sometimes, it stops me looking stupid (Well, most of the time!)

btw - It shouldn't be an issue, but I've removed the links to your files, it does have your monitors serial number in, although quite what harm it does, I don't know, but just out of courtesy I thought I'd remove them!

Well this has saved me a load of hassle getting this fixed relatively easily, don’t quite know how ViewSonic have messed up

Yeah it’s probably best to remove the links thanks I will too

I have saved the original file so if it needs to go back I will pop that back on as I have noticed the manufacture date has changed to 2007, it was 2008

I wonder if it was just a problem with the Xbox360 you say you have a PS3 does that work fine?