Vx922 digital signal anomoly

megatron

megatron

megatron

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email correspondance said:
Dear Mr. ,

We are sorry for the delay in replying to your email. From the information you
supplied I understand that after getting a new motherboard your monitor has trouble
to stay tuned to a digital signal and not revert to analogue when there is no video
output.

Please update mainboard and graphics drivers to the latest version. Enable "reduce
DVI blanking" in graphcis card properties.

You should connect only DVI or only VGA, not DVI and VGA as that's not supported.

We hope we answered your question satisfactorily. Should you have further questions
on this subject please refer to: VSC070816-0002

With kind regards,

Kimberley Barker
ViewSonic Warranty Line
_____________________________________
If you have a new question, or need to react later, please use the e-mail service at
www.viewsoniceurope.com.
Please include the content of the original email.
Internet communications are not secure and because of that Viewsonic can not accept
legal responsibility for the content of this message.



Your Message


I have an ati x1900xt graphics card with digital output, connected to my vx922. I
noticed after getting a new motherboard (Gigabyte P35-DQ6), that my monitor has
trouble to stay tuned to a digital signal and not revert to analogue when there is
no video output. I have to wait 15 min with everything turned off to get a
digital signal passed to my screen. I have disabled windows powersaving to put my
monitor in standby because the monitor shows a blank screen and the power light
flashes on and off every second or so. Since the monitor has trouble setting itself
in digital mode from power up, meaning I cant access the bios while its in analogue
mode, its a hardware rather than a software problem. Is there a fix to this
problem? It seems there is some incompatabilty with the plug in and play aspect
between my graphics card and monitor. I have not tried using an analogue cable
since I threw mine out with my old CRT.
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So they tell me to change drivers when I told them its a problem on power on; and they rule out the logical fallback of using a digital to analogue converter (which just about every graphics card includes in the box).
 
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Not trying to be funny but it's also pretty logical that if the monitor was fine before you changed the motherboard, why is it their problem? At least they are trying to help and their suggestion about drivers seems logical to me.

I would suspect something between the motherboard and graphics too since changing the motherboard would not affect the monitor. Or maybe I misunderstand the problem?
 
Its their problem because their hardware is supposed to be plug and play, this is the most fundamental requirement for any monitor. If its not doing that its not fit for purpose. Ive got more helpful responces on another forum, but thanx for taking the manufacturers side, Im the one thats out of pocket if I bought a POS. Look at the rest of the forum and read about viewsonic customer service. I was not aware of their reputation before I purchased my monitor.

I dont know what ** expecting if u tell someone looking for help that its not the fault of the manufacturer, maybe an argument? Well good luck with that.
 
Steady on - I did say I wasn't trying to be funny. Nor did I take the manufacturer's side. I was just pointing out that there are flaws in your logic when you assume that it is a problem with the monitor. The problem only started when you changed the motherboard - have you tried it on a different system?

I won't argue that their customer service is not a problem since I don't have any experience of it. What I will say though is if you take the same attitude with them as you just did with me then I wouldn't blame them for not helping you!
 
I'd agree with Buffalo and say it was related to the hardware change. Either a problem with the board or a dodgy connection related to the build. A motherboard replacement is quite a major hardware change after all.

The monitor worked before and doesn't now - the only thing that's changed is the mobo - i know which i'd be looking at. :rolleyes:

Also, your aggressive response is not called for. And as a forum member with so many posts under your belt you should know that and have a little more good grace.

gt
 
As I said I got a lot more helpful responces elsewhere.

Also how are u so sure its my motherboard, when I cant say for certain that it wasnt happening (to a lesser degree) with the old mobo. I just cant remember.

Add to that the fact that when u do a google related search you will find info regarding the graphics/monitor relationship; which makes a lot more sence (at least to me) than a component that does not have much say over what is displayed on screen past the fact that it must be working to let the graphics card work.

Im sure this problem is more common than it seems, just seems u 2 dont know as much as you think.

Its no good guessing what the problem is, I can do that well enough myself.
 
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If you look at the support responce they have completely neglected the fact that I said it was an issue to actually see the post screen or bios; and prattle on about driver settings.
 
Buffalo2102 said:
why is it their problem?

I would suspect something between the motherboard and graphics too since changing the motherboard would not affect the monitor.
Click to expand...

You think that this is remotely helpful? I would rather have no replies than provocation and dimwittedness.

How on earth do u isolate the problem to be graphics/mobo related? The monitor is plug and play that means that u can plug it in and play its been like that since forever.
 
megatron said:
Reread my previous post and post a logical answer this time.
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I've reread your first post many times and nowhere do I even see a question. All I see is a rant about Viewsonic's response to (IMO) a pretty vaguely described "fault". How can I logically answer a question that isn't there? Even though there was no question I still tried to help, believe it or not.

Its no good guessing what the problem is, I can do that well enough myself.
Click to expand...

Apparently not.:rolleyes:

You want me to be helpful? OK, I'll try (again). Although with your stinky attitude I don't know why I'm bothering. I refer you to my previous question - have you tried the monitor on another system? If you do that (or try it with your old motherboard again), and it is still a problem, then you can be pretty certain it is the monitor at fault and nothing to do with the hardware changes you have made. THEN you can go back to them and tell them that the monitor is definitely faulty. If it's in Warranty then get an RMA and send it back.

If you can't do the above personally take the monitor to a PC shop and ask them to test it. I'm sure it will be a very cheap and quick thing to do. Better ask nicely though.:D
 
As with other replies, the only thing that's changed is the mobo so i'd be looking at that also.

Tried reseating components? Graphics card in particular?
 
As Ive said previously, I cant really remember if this problem arose with the new motherboard or not. However Ill just give u some more symptoms to why Im looking squarely at the monitor: when I shut-down immediately after the mobo is powered down, the monitor starts blinking its power light.

How likely is it that another monitor would do the exact same thing? I only have 1 PC at a time, I dont have a wind-farm of them, so its hard to test and its only through testing that all doubt can be eliminated.

Im using winxp 64-bit atm, I wouldnt be surprised if a dual-boot with win xp-32 would produce a result that which is different in regards to being able to go into monitor power saving mode (which some games require to start or res change). However I dont fancy all the rebooting necessary, waiting 15min for the monitor to cool down or whatever and boot up properly.
 
megatron said:
As I said I got a lot more helpful responces elsewhere.

Also how are u so sure its my motherboard, when I cant say for certain that it wasnt happening (to a lesser degree) with the old mobo. I just cant remember.

Add to that the fact that when u do a google related search you will find info regarding the graphics/monitor relationship; which makes a lot more sence (at least to me) than a component that does not have much say over what is displayed on screen past the fact that it must be working to let the graphics card work.

Im sure this problem is more common than it seems, just seems u 2 dont know as much as you think.

Its no good guessing what the problem is, I can do that well enough myself.
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As buffalo, ots3go and i have said you only changed the motherboard.

Surely you don't need telling over and over do you?! :rolleyes:

I think i know sufficient thank you very much. You've obviously done no extra testing as you can't conclusively say what it is. That is why viewsonic can't even properly identify your problem.

I suggest you remove and reseat everything and then rethink your attitude because it stinks.

I don't often get miffed by someone on OCUK but you are the exception.

In fact, i hope you get it sorted just so you don't decide to post again.

gt
 
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Nice to see that I have no responce for a week but then everyone wants to chip in when I have been "aggressive".

As buffalo, ots3go and i have said you only changed the motherboard.

Surely you don't need telling over and over do you?!
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Why dont u read the thread through again? At least read it once through cause u are clinging to a point which I have dismissed since I cannot verify it; I could have had the problem before but was pleased to just have a working pc so I have ignored it. However this monitor will run out of warrenty eventually and there is no point in complaining then.

Guys get a grip, I asked for help here and I get "its not the manufacturer's fault" and then a tirriad of concurs.

Just read some of the other statements Ive made about this problem and ignore the bit about the motherboard definately being the culpret.

I mean the motherboard being the culpret does not tally with what u find if u google the problem, its usually stated as being a miscommunication between graphics card and monitor. As I have pointed out before.
 
It's no good telling everyone to read it all again. If nobody here is understanding your problem correctly it's because you haven't explained it clearly enough - no amount of rereading is going to change that.

If you aren't even sure if you had the problem before the motherboard change then it can't be much of an issue can it? Presumably you re-installed the OS when you changed motherboards? That's a pretty fundamental change too.

You have Googled the problem and presumably found others with the same issue. In that case, why not mention that to Viewsonic? Why mention the motherboard change at all? All you have done is cloud the issue. A few links to those Google results in your letter (and your original post here) would have helped enormously. As would the question that we are supposed to be answering.

If you can't do any basic troubleshooting for yourself then you are pretty stuck. Your only choice is to RMA it to Viewsonic and hope it doesn't come back as no-fault-found.
 
Being able to test the TFT on another machine or a second monitor on your present PC would be the fastest and easiest way you could check - do you have any friends or family nearby you could borrow kit off to test? Would only take 10minutes.

If you can't do that your only options are these:

1) Reseat the graphics card on the mobo, check all connections to internal PC components and screen and retest.
2) Reinstall windows, fully update and patch it and make sure you have a very recent GPU driver.
3) Return to manufacturer and hope they find the fault you describe.

Like buffalo says - send them an email describing the exact fault and back it up with those sites you've found on google.

Hope you get it sorted. :)

gt
 
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