Want to keep my unlimited O2 account, but moving house so???

Lethagized · 27 Jun 2011 at 00:09

Been with O2 standard package for 3 years now and would like to take my account with me to my new house, but will O2 put me on the new packages which are limited and traffic shaped on streaming and P2P?

Hope not

Lethagized · 27 Jun 2011 at 19:12

benftl said:
Yep, the old tariff technically doesn't exist so moving house will put you on to their new horrible limited packages.

Have you got a source for that?

Can anyone else confirm this?

Lethagized · 27 Jun 2011 at 22:55

God damn that sucks! Why do they insist on driving customers away?

I found a thread on o2 forums about someone wanting to keep his premier bb account and move over to an O2 phone line from his bt line. The answer was...

Any existing home broadband customer who places an order for 02 home phone will have to move to a new 12 months contract. This new contract is based on our new packages only (basics, works and all rounder). The customer will be given the option to choose among the new packages only.

Thanks

Abs

I just wanted to move it to another bt line, but the same rules apply by the looks of things. Looks like i'll be going with either virmin or sly

Didn't want to go with virmin because i left them for this very reason when they started traffic shaping and capping. O2 was a breath of fresh air.

Lethagized · 28 Jun 2011 at 14:02

Random Guy said:
I had this issue as well - was moving and told that I would need to move over to the new package. However, I did call up a few times and I did haggle a little bit and at the end of the day a rep assured me I would be able to keep my old package.

It is worth a shot. Can't say how it will play out because my new place was hooked up for Virgin, and it was more cost-effective to switch over to them.

So there is hope then

Will have to give them a ring when i've actually moved in and got a phone line installed. Someone else has replied in the thread on the O2 forums.

canwefixit said:

If you're on a broadband only legacy package and you're moving it to a new property to, for exmample, a BT line then no your terms and conditions and contract length stay the same.

You only need to change to a new package if you decide you want to take up o2 Home Phone.

Click to expand...

Lethagized · 28 Jun 2011 at 16:43

FrenchTart said:
Why don't you just go for Be, which has been suggested about a billion times in the thread so far.

Because it's considerably more expensive for the same service that i get now, and there is still hope in staying with o2. Both provoders use the same equipment and same crappy router.

Be unlimited up to 12meg £17
O2 unlimited up to 16 meg £9.50

No brainer

Lethagized · 1 Sep 2011 at 19:26

little update to the thread. Decided to go with sky unlimited LLU. O2 insisted on me paying out for a BT engineer to install a line before taking out an O2 bb package. As soon as they told me this, i didn't even bother asking if they would transfer my old account to this new line because of the line installation costs. Sky have offered to install if for £10 and from what everyone saying, it's as good as my old O2 bb.

We'll see on the 7th sept when openrech install the line and my bb goes live.