Want to upgrade yet can't get get through

OpenToSuggestions · 26 May 2011 at 22:22

A few months ago the contract on my crappy T Mobile Pulse expired, so I dropped the contract down to a pay monthly one, with the option to break this new 12 month contract if I want to upgrade the phone - As at the time the Galaxy S 2 was not out.

I have rang the helpline number '150' yet none of the options seem to be available for me from the automated switchboard. If I select upgrade they just say my contract is not up yet and say bye.

Any ideas what number to call?

Thanks

kona786 · 26 May 2011 at 22:30

go to any option that lets you speak to an advisor...something like changing your tariff.
Then they will pass you to upgrades.

Hxc · 26 May 2011 at 22:39

hammer random buttons and it'll put you through to someone

rG-tom · 27 May 2011 at 01:48

dont choose upgrade, choose the i want to leave tmobile option

that will get you through to retentions who will be able to upgrade you.

godinman · 27 May 2011 at 08:03

Also, pressing 0 a lot sometimes gets you through to an operator type person. At least for smaller companies...

Myshra · 27 May 2011 at 08:32

If you don't like Orange's lovely set of messages (Orange are committed to your blah blah blah...) just press # to skip them. Works for some other telcos too