Associate
- Joined
- 30 May 2015
- Posts
- 3
A few days ago my enermax 1350 psu failed on me. Unfortunately I didn't send it back when i thought it was going and now its out of the 12 month period since i bought it from OC. No problem i thought, i was convinced because it has a 5 year warranty (one of the reasons i bought it)
I contact enermax, they tell me to contact cjcomputers who are there uk rep. I get no response from them, via email. The i get this lovely gem of an email from enermax.
Hello,
I am really sorry. The company C&J Computers is not anymore responsible for Enermax rma in UK. You have to send the psu with purchasing invoice and failure description directly to us in Germany.
ENERMAX Deutschland
RMA-Abteilung
Billbrookdeich 32
22113 Hamburg
Best Regards,
Jaroslav Kostov
Sales/Technical Support
So I have to pay to send it to Germany and maybe they will give me some bs reason not to replace it. I dont think OC should stock there PSU anymore. And now i have to decide. Do i want to waste god knows how much time and money with postage or just put it towards a new PSU.
Thanks for reading the rant n be warned!
I contact enermax, they tell me to contact cjcomputers who are there uk rep. I get no response from them, via email. The i get this lovely gem of an email from enermax.
Hello,
I am really sorry. The company C&J Computers is not anymore responsible for Enermax rma in UK. You have to send the psu with purchasing invoice and failure description directly to us in Germany.
ENERMAX Deutschland
RMA-Abteilung
Billbrookdeich 32
22113 Hamburg
Best Regards,
Jaroslav Kostov
Sales/Technical Support
So I have to pay to send it to Germany and maybe they will give me some bs reason not to replace it. I dont think OC should stock there PSU anymore. And now i have to decide. Do i want to waste god knows how much time and money with postage or just put it towards a new PSU.
Thanks for reading the rant n be warned!