Luela (UK) (Listening)
Luela (UK): Hi, my name is Luela (UK). How may I help you?
Me: Hi
Me: I replaced my iPhone4 with an iPhone4S and I'm not able to restore my traffic subscription.
Me: I keep getting an error telling me my password is wrong.
Me: It isn't wrong.
Me: I know 100% that it's not wrong.
Me: I even reset it through the website.
Luela (UK): I understand that you have updated to the iod5.
Luela (UK): Kindly confirm that I have understood your query correctly.
Me: Well yes, it's not possible to have an iPhone 4S that doesn't have iOS5.
Me: I bought a new device, it has iOS5.
Luela (UK): Please be assured, I will do my best to give you all possible information regarding this.
Me: Thank you.
Luela (UK): Apple have just relaesed iOS 5 and there are some compatibility issues with the new platform that is affecting log-in issues with the HD Traffic service .
Luela (UK): The current Navigator 1.8 for iPHone was designed for compatibilty with iOS 4.
Me: Okaaay
Me: I'm paying for a service which I'm not getting.
Luela (UK): The next version of the Navigator appliaction 1.9 is currently under final testing and is due for release in the near future.
Me: It's not possible to run an iPhone 4S with iOS4
Luela (UK): Once this is released we can as gesture of goodwill compensate you for the period that you are unable to access the HD Traffic service
Me: A timescale is more important - When is 1.9 due for release because this is badly affecting me
Luela (UK): I am sorry but at this moment in time we do not yet have an exact release date .
Luela (UK): Once this is released we can as gesture of goodwill compensate you for the period that you are unable to access the HD Traffic service
Me: Any indication as to whether it'll be days, weeks?
Me: Can I ask why this wasn't picked up during beta testing? iOS5 has been available to developers for some time.
Luela (UK): weeks.
Luela (UK): I am sorry but I did not receive your response. Would you please send it again?
Me: Can I ask why this wasn't picked up during beta testing? iOS5 has been available to developers for some months.
Luela (UK): The next version of the Navigator appliaction 1.9 is currently under final testing
Me: OK, well I guess at least I've got a rough timescale. This is going to affect me badly though because going weeks without a service (a very good service) that I've come to rely on is going to be difficult.
Me: Thank you for your answer.
Luela (UK): I apologise for any inconvenience caused.
Luela (UK): Is there anything else, I can help you with today?
Me: No, that's all.
Luela (UK): Thank you for contacting TomTom Customer support. You have a great day ahead!
Me: Bit of a double ended sword that, I won't have a great couple of weeks due to the software problems but I appreciate your gesture.
Luela (UK): Thank you for the appreciation.
Luela (UK): It is a wonderful experience to assist a customer like you.
Luela (UK): Thank you for contacting TomTom Customer support. You have a great day ahead!
Luela (UK) has disconnected.
