Having purchased a 19" Samsung 913n tft last october id been pretty pleased with it other than one blue pixel however last week it decided not to display at its optimal resolution of 1280x1024 & just give me a black screen instead.
I rang ocuk who told me to contact Samsung to sort a swap out, the guy I spoke to told me I could just use it in a lower resolution or he would swap it out for me, obviously I opted for the swap out.
A few days later I was contacted & arranged for the swap out to happen on Weds so I booked the day off work & waited for the delivery guy, he turned up & took the old one, the replacement was a refurb which was the first bit of bad news, the second bit was that after it had been on for 10 seconds it went white & then lines came all over the screen so I rang Samsung back.
They told me it must have been one that hadnt been repaired & sent by mistake & that if I contacted the repair centre they maybe able to sort a replacement abit quicker ie the same day, so I rang them only to be told they couldnt do the same day but would send one out for tomorrow & it would be checked.
Luckily I was able to get my mum who was off work the next day to stay around the house waiting for it, it came & when I got in from work I unpacked it, another refurb looking abit shoddy on one corner, but would it work? the answer no, all fuzzy this time, it was gone 6pm so Samsung cust service were shut so I waited until this morning to ring them. I have just been told they cant do anything under the terms of the warranty other than send me another refurb which "should work" in the next 5 days, no managers were available for me to complain to "not that they can do anything" & I if I want to complain it must be in writing to a PO Box in Edinburgh.
Obvioulsy I am totally gutted about this & wont by buying anything Samsung again! Its looking like a 3rd days annual leave one day next week to get this damm thing sorted, im half tempted to just buy a new one
I rang ocuk who told me to contact Samsung to sort a swap out, the guy I spoke to told me I could just use it in a lower resolution or he would swap it out for me, obviously I opted for the swap out.
A few days later I was contacted & arranged for the swap out to happen on Weds so I booked the day off work & waited for the delivery guy, he turned up & took the old one, the replacement was a refurb which was the first bit of bad news, the second bit was that after it had been on for 10 seconds it went white & then lines came all over the screen so I rang Samsung back.
They told me it must have been one that hadnt been repaired & sent by mistake & that if I contacted the repair centre they maybe able to sort a replacement abit quicker ie the same day, so I rang them only to be told they couldnt do the same day but would send one out for tomorrow & it would be checked.
Luckily I was able to get my mum who was off work the next day to stay around the house waiting for it, it came & when I got in from work I unpacked it, another refurb looking abit shoddy on one corner, but would it work? the answer no, all fuzzy this time, it was gone 6pm so Samsung cust service were shut so I waited until this morning to ring them. I have just been told they cant do anything under the terms of the warranty other than send me another refurb which "should work" in the next 5 days, no managers were available for me to complain to "not that they can do anything" & I if I want to complain it must be in writing to a PO Box in Edinburgh.
Obvioulsy I am totally gutted about this & wont by buying anything Samsung again! Its looking like a 3rd days annual leave one day next week to get this damm thing sorted, im half tempted to just buy a new one
