Warranties on 2nd hand components

slipd

slipd

slipd

Soldato
Joined
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Hampshire, England.
Hi guys,

Where do you stand if you've bought a component/s second-hand and they develop a fault under the manufacturer's warranty? This scenario hasn't happened to me (yet…) but I'm interested in buying a motherboard of a mate. It's a month into it's 2 year warranty and he literally only used it for a weekend!

He won't to part with any paperwork, so what would happen a month down the line if the board were to develop a fault say; where would I stand?

I know a lot of manufacturers now don't seem to want to know about paperwork these days, they just seem to work off of serial numbers etc.

Thanks.
 
I believe that warranties are "first hand"; that is, only the original purchaser is supposed to be able to return the item. That said, depending on what documentation they desire, you may not have issues with that.

Realistically, even if they did want to see all the paperwork, I'm sure your mate would be happy to help out though.
 
hybrid572 said:
I believe that warranties are "first hand"; that is, only the original purchaser is supposed to be able to return the item. That said, depending on what documentation they desire, you may not have issues with that.

Realistically, even if they did want to see all the paperwork, I'm sure your mate would be happy to help out though.
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but and i quote :

5UB said:
After 90 days, you usually have some warranty left with the manufacturer anyway. For example with newer products such as the graphic card above has a 2 year warranty, but it has not been released that long ago, so I would imagine you would have over a year left on it anyway due to it being a relatively new product. Plus it is £25 cheaper than the newer version of the card.
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5UB said:
Unfortunately we cannot find out the warranty information, as it is something the purchaser of the card has to send the serial numbers to the manufacturer to find out how much is left. But for example the card above is a newish card, and it came with 2 years as standard, the card is not a 2 year old card so in theory you should have some life within the warranty period. :)
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thread

so if OCUK are selling b-grade items claiming you can use the existing manufacturers warrenty, and this is infact incorrect, then they need to make sure they make this clear, else its very misleading and could cause a lot of heartache.
 
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I had a similar problem to yours, although i sold a new replacement b3 revision board through a well known auction site.

The buyer asked about warranty for the board, so i emailed Asus and got this reply:

Thank you for your email.
The new owner will be able to have the board repaired within the warranty terms as long as they abide by the warranty details and have a copy of the invoice/receipt (the original one).

Best regards

Alexander

Asus Support Team
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If you can try and obtain the original receipt from your mate or invoice will do, the other thing i heard is has the board been registered on the manufacturers website, if not that will also help if there is any problems.

Why does your mate not want to part with the any paperwork? maybe try and get copies of the invoice/receipt instead from them.
 
paradisiac said:
so if OCUK are selling b-grade items claiming you can use the existing manufacturers warrenty, and this is infact incorrect, then they need to make sure they make this clear, else its very misleading and could cause a lot of heartache.
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if overclockers sold it then it is probably "retailer refurbished" as opposed to "used" so the warranty should be intact
 
pretty sure if something is 'refurbished' it voids the manufacturers warrenty. im pretty sure when we send items to gigabyte and the likes, we only get a 90 day warrenty from them if the item is 'refurbished' (i dont deal with returns though so wouldnt want to say definatly). maybe someone at ocuk or the likes could clear that up? as for buying through auction sites or off friends, then from my experience aslong as you have the purchase date, and if its been registered with a manufaturer, the details it was registered under then it 'should' be ok, but if they will only collect/return to the registered address then unless your mate is willing to go through the motions, then it would be no use at all. would be worth checking with the manufacturer in question.
 
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Malk101 said:
Why does your mate not want to part with the any paperwork? maybe try and get copies of the invoice/receipt instead from them.
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I just imagined that the original invoice he has will have other stuff on it, but I suppose I could ask him for a copy? I know he wouldn't have registered the board or anything; if I decide to buy I'd register it straight away in my name.

Saying about paperwork, I bought a water cooler from Overclockers the other week and I didn't get an invoice with the shipment? Although to be fair all I'd have to do is go into my account and handle everything from there - piece of mind you don't have when buying secondhand :)
 
I just imagined that the original invoice he has will have other stuff on it, but I suppose I could ask him for a copy?
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What does he think you are going to do with the receipt, hack his accounts or something :p

He could always blank out any details he does not want you to see when he copies it.
 
People are so freaky about this whole identity fraud rubbish these days. If he really is your friend I don't think you will be stealing his I.D. or bank details anytime soon.

There's really nothing on receipts except, name, address and usually the last 4 digits of the card used with the rest of it being *** out.

Tell him to get a grip and give you the receipt!
 
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