warranty question - where do I stand (not oc.uk related)

[dntbloodshot]

Hi, I have a warranty-related question - hope someone more knowledgeable can help me.

A couple of years ago I bought a part from an online competitor, around 150GBP so not exactly life changing amounts but I don't like companies not standing behind their promises - in this case of 3-year warranty.

The item in question stopped functioning and I contacted the retailer. According to them, because it has been 2 years since the purchase, the responsibility with the warranty sits with the manufacturer. I will for now refrain from naming the manufacturer in case they do turn around and resolve matters.

I contacted the manufacturer by phone - to complicate things a little I have moved away from the UK since the purchase. They confirmed that the retailer is not responsible and directed me to raise a request online. I have since sent a number of messages back and forth - the person I am speaking to tells me that the retailer does not offer international warranty (fair enough) and that I would have to pay for shipping and repairs - they were even kind enough to do the math and show how it would just be cheaper for me to buy a replacement!

That just doesn't sound good enough for me - the fact that I have moved doesn't cancel the fact that they offer a 3-year warranty, and I have offered to pay all shipping charges - but so far have had no luck.

How would you approach this - what would be the avenues to complain (in the UK)?

Appreciate your thoughs!

 

[Calgar117]

Consumer rights lies directley with your retailer if your retailer tells you they cant do anything they are infact incorrect

With regards to the manufacturers gurantee if the warranty policy does not cover ITW (international travellers warranty) and is soley held in the country of purchase they are perfectley within there rights to advise of you being responsible for shipping there and back Although i do not agree with them advising of you paying for repairs because your warranty is active and the only costs you should incur is for shipment as outside of country of purchase.

I would look at the cost of a new one to the shipping costs involved and that should sway a decision on what you want to do.

 

[Dave M]

Sounds like a waste of your time tbh.

 

[stoofa]

If the cost of shipping to and from the UK is higher than the cost of replacing the item then surely this is a total no brainer - you replace the item.

It's a bit like saying I have a £40 item that has broken.
I can buy a new one for £40, or have the item returned to manufacturer for a £50 "all faults fixed" service.

I think I'd go and buy the new one.