Warranty question

Cuchulain · 9 Jun 2010 at 16:25

So my wife has already started complaining about her Picasso, the following problems have arisen:

1) Squeaking over bumps, in and out of gear, pulling off etc, presume this is possibly suspension related.

2) Economy mode sometimes comes on as soon as the key is in the ignition, sometimes it takes 5 minutes, sometimes 15, possible battery and or charging problem?

3) Getting a turbo charger type whine when accelerating (there's no turbo)

4) Passenger window rattles around like it's not secured properly when open and driving at any speed.

5) Breaks squeal, nothing major but still annoying.

As it's a "Citroen Approved Used Car" and it states

the Citroën Select Approved Used warranty package is equivalent to new car* cover and is supplied to you by your Citroën Select Approved Used retailer.

*Does not cover paintwork or front windscreens.

I assuming she can just book the car in and have the lot fixed under warranty with no argy bargy?

DM · 9 Jun 2010 at 16:27

Yep, take it back. Hope they manage to recreate the noises and fix them for her.

Cuchulain · 9 Jun 2010 at 16:32

DiamondMark said:
Yep, take it back. Hope they manage to recreate the noises and fix them for her.

The only thing they might not sort is the economy mode as it's so sporadic, everything else is easy to demonstrate.

hohum · 9 Jun 2010 at 17:59

The first item on your list is probably ball joint related, had the same problem myself on my car (although mine tended to making a clunking noise more often than squeaking). Brake squeal could be due to excessively worn brakes (although you would hope not considering where you bought it from), or possibly some grit stuck on one of the pads.

Dave M · 9 Jun 2010 at 18:27

1) Some suspension part, could be from a fiver to a couple of hundred. Mentioning gear changes makes me wonder about engine mounts too - again not fabulously expensive.
2) Engine management? Hope a service solves it, they should know more plugging their computers in.
3) Air intake?
4) Take the door cards off and see what's going on.
5) Get them to clean up the callipers, especially the pad guides. If they just slop copper grease on the noise will come back within days.

Will they sort it on the warranty? I'm not sure, it is a used car after all and a lot of what you've mentioned could be considered fair wear and tear. Check the small print not just the marketing headline.