We purchased a Hotpoint washing machine last year which over time, very gradually became louder and louder. It's tucked away in a small utility room so we'd have to shut the door of the utility room to try and block out the sound but it could still be heard from the other side of the house.
It was an inconvenience but bearable however it developed a fault where the door mechanism would just lock and not open at all. Switching it off, unplugging it etc made no difference, it would remain locked. I then contacted currys who said as it had been just over a year (approx 13-14 months) they'd put me through to Hotpoint. Despite me feeling that it should be repaired or at least looked at for free, they refused and said I'd have to take out a years extended cover which I did - weren't many other options given.
They sent someone to repair it and he said the screws holding the weights in place had become loose over time and started to move around hence the noise and this has likely caused the fault. He ordered the parts and they were fitted a week later and it was silent once again - this was last month.
Fast forward to today and once again it's loud, so loud it actually moves out of place. They're sending someone else out next week to have a look but I'm having to pay for extended cover when this seems to me like a manufacturing fault. Infact, the guy on the phone said every once in awhile they bearings need tightening!?! Is this how washing machines are designed? Is there a sales of goods act stipulating this product should last a certain amount of time without requiring repair?
It was an inconvenience but bearable however it developed a fault where the door mechanism would just lock and not open at all. Switching it off, unplugging it etc made no difference, it would remain locked. I then contacted currys who said as it had been just over a year (approx 13-14 months) they'd put me through to Hotpoint. Despite me feeling that it should be repaired or at least looked at for free, they refused and said I'd have to take out a years extended cover which I did - weren't many other options given.
They sent someone to repair it and he said the screws holding the weights in place had become loose over time and started to move around hence the noise and this has likely caused the fault. He ordered the parts and they were fitted a week later and it was silent once again - this was last month.
Fast forward to today and once again it's loud, so loud it actually moves out of place. They're sending someone else out next week to have a look but I'm having to pay for extended cover when this seems to me like a manufacturing fault. Infact, the guy on the phone said every once in awhile they bearings need tightening!?! Is this how washing machines are designed? Is there a sales of goods act stipulating this product should last a certain amount of time without requiring repair?
