Webcam

CaseyChaos · 1 Mar 2009 at 19:37

a friend has a usb webcam and worked fine for ages but then started playing up and needed to be unplugged and back in again or restarting her laptop, now it's really kicking off and hardly ever works, nothing has changed, we've tried reinstalling the drivers and been to website for newest ones. Her usb's are working fine with ipod etc so it's not a fault there. Could the cam just be broken?

Any help appreciated

EnglishLion · 1 Mar 2009 at 19:41

Very possible. Webcams are generally made for cheapness rather than performance or longevity. What make and model is it? I see it's used with a laptop, am I right to assume it's been packed away regularly? If the cable is regularly folded or wrapped around it can degrade.

CaseyChaos · 1 Mar 2009 at 19:52

it's a logitec cam but no box so not sure about the model, yeah it's packed into a laptop bag that never moves only 2 take out the laptop, she's very careful not 2 bend the wires near the connections. it's not wrapped around the cam, just in a large loop so not to strain it

ChrisLX200 · 1 Mar 2009 at 20:16

Logitech has excellent customer service, email them and there's a good chance they will replace it.

CaseyChaos · 1 Mar 2009 at 20:18

it's over a year old, not by much, was about this time last year when bought, would they still replace?

ChrisLX200 · 1 Mar 2009 at 20:53

Worth a try, they don't ask many questions.

fobose · 1 Mar 2009 at 21:02

Going by OCUK's website, the logitech webcams have a 2 year warranty

CaseyChaos · 1 Mar 2009 at 21:20

ah ok, just found out the box and receipt are missing, probably thrown out, gunna email anyway and see what happens

G J · 2 Mar 2009 at 11:07

Is the webcam plugged in/out regulary, maybe the usb connector is worn/damaged.

I had these problems you describe with a mouse i had, it kept making the laser switch off.